At a Glance
- Tasks: Deliver top-notch customer service and manage operational tasks in a fast-paced environment.
- Company: Join a leading express logistics company with a focus on teamwork and excellence.
- Benefits: Competitive salary, supportive work culture, and opportunities for career growth.
- Other info: Dynamic role with potential for advancement in the logistics industry.
- Why this job: Be the face of our Service Centre and make a real difference for customers.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 50000 - 65000 £ per year.
Key Responsibilities:
- Deliver outstanding customer service both face-to-face and over the phone.
- Manage incoming calls and respond to customer queries in line with company procedures and service standards.
- Support the day-to-day administrative and operational activities within the Service Centre.
- Welcome and assist all visitors to the Service Centre in a professional manner.
- Handle problem shipments and arrange redistribution in accordance with company procedures.
- Use internal systems and applications to accurately process operational tasks.
- Prioritise and manage workload effectively in a fast-paced environment.
- Maintain compliance with Health and Safety, customs, security, and company policies.
- Act as Service Centre Receptionist when required.
- Work collaboratively with colleagues to ensure consistently high service levels.
- Escalate any operational or security concerns appropriately.
Skills and Experience:
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Good IT and administrative skills.
- Ability to multitask and work under pressure.
- Strong problem-solving and decision-making abilities.
- Confident building working relationships across teams.
- Operational or logistics experience preferred.
- Knowledge of Dangerous Goods procedures would be advantageous.
- Previous experience within express logistics or operational processing is desirable.
Operations Agent in Suffolk employer: TALENT INTERNATIONAL UK LTD
At Talent International UK, we pride ourselves on fostering a dynamic and inclusive work environment where our Operations Agents can thrive. With a strong emphasis on employee development, we offer comprehensive training and growth opportunities, ensuring that our team members are well-equipped to excel in their roles. Located in a vibrant area, our Service Centre promotes collaboration and high service standards, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
TALENT INTERNATIONAL UK LTD Recruitment Team
We think you need these skills to ace Operations Agent in Suffolk
Customer Service
Verbal Communication Skills
Written Communication Skills
Interpersonal Skills
IT Skills
Administrative Skills
Multitasking
