At a Glance
- Tasks: Shape the future of digital public services through innovative user research and AI integration.
- Company: Join a forward-thinking team dedicated to enhancing public sector digital platforms.
- Benefits: Competitive daily rate, remote work flexibility, and impactful project involvement.
- Other info: Opportunity to work within Government Digital Service standards and influence service design.
- Why this job: Make a real difference in user experiences while driving innovation in public services.
- Qualifications: Proven experience in user research, AI integration, and stakeholder communication.
Help shape the future of digital public services. We are looking for a forward-thinking Senior User Researcher to drive the evolution of our digital platform. In this role, you will move beyond the basics to explore how interactive tools and AI can revolutionize the way we meet user needs. You won't just be validating current performance; you will be building the data infrastructure and strategic roadmap required to support future service expansion.
As a User Researcher you will be responsible for:
- Translate user research into actionable insights, creating detailed "As-Is" and "To-Be" journey maps specifically for the Teaching Vacancies service.
- Identify strategic opportunities for innovation, specifically looking for ways to integrate AI and interactive tools into the user journey to enhance the experience.
- Define and document business requirements, balancing project objectives with the need to increase first-party data collection for marketing optimization.
- Lead design walkthroughs with stakeholders, using compelling storytelling, evidence-based research, and design artefacts to justify decisions and drive the design direction.
As Senior User Researcher you will have the following experience:
- Demonstrated success in using user research to build "As-Is" and "To-Be" maps that solved tangible user problems and informed service design decisions.
- Experience in modernizing user experiences by successfully incorporating AI agents or interactive tooling into established workflows.
- A strong understanding of how to align user needs with business goals, specifically showing past success in optimizing data collection strategies for marketing purposes.
- Expert-level communication skills, with the ability to use narrative techniques and robust evidence to guide stakeholders through complex design decisions and justify strategic direction.
- Experience working within Government Digital Service (GDS) standards or on complex public sector service design projects is required for this role.
Senior User Researcher employer: TALENT INTERNATIONAL UK LTD
TALENT INTERNATIONAL UK LTD is an exceptional employer, offering a dynamic work culture that values innovation and collaboration in the heart of Dundee, Scotland. With a strong focus on employee growth, we provide opportunities for professional development while ensuring a healthy work-life balance through our hybrid working model. Join us to be part of a team that prioritises your success and well-being, all while working with cutting-edge Oracle and SQL Server technologies.
Contact Details:
TALENT INTERNATIONAL UK LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for a Senior User Researcher role. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best user research projects, especially those involving AI and interactive tools. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising storytelling. You’ll need to convey your past successes in user research and how they align with business goals. Use evidence-based examples to back up your claims and impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior User Researcher
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with user research, especially in creating 'As-Is' and 'To-Be' journey maps. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Storytelling Skills:Since you'll be leading design walkthroughs, it’s crucial to demonstrate your ability to communicate complex ideas clearly. Use examples in your application that illustrate how you've used storytelling and evidence-based research to influence stakeholders.
Highlight Your Innovation Experience:We’re looking for someone who can integrate AI and interactive tools into user journeys. Be sure to mention any past experiences where you’ve successfully modernised user experiences or introduced innovative solutions in your applications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at TALENT INTERNATIONAL UK LTD
✨Know Your User Research Inside Out
Make sure you’re well-versed in user research methodologies and can discuss how you've used them to create 'As-Is' and 'To-Be' journey maps. Be ready to share specific examples of how your insights have led to tangible improvements in user experiences.
✨Showcase Your AI Integration Experience
Since the role involves modernising user experiences with AI, prepare to discuss any past projects where you've successfully incorporated AI or interactive tools. Highlight the impact these innovations had on user journeys and how they aligned with business goals.
✨Master the Art of Storytelling
Your communication skills are crucial, so practice telling compelling stories about your research findings. Use evidence-based examples to justify your design decisions and demonstrate how you’ve guided stakeholders through complex processes.
✨Familiarise Yourself with GDS Standards
If you have experience working within Government Digital Service standards, make sure to highlight this. If not, do some research on GDS principles and be prepared to discuss how you would apply them in your work as a Senior User Researcher.
