At a Glance
- Tasks: Lead exciting projects in CRM, telephony, and customer experience transformation.
- Company: Join a dynamic team at a leading tech company in Windsor.
- Benefits: Competitive hourly rate, hybrid working, and opportunities for professional growth.
- Other info: 6-month rolling contract with potential for career advancement.
- Why this job: Make a real impact on customer experience while developing your project management skills.
- Qualifications: Experience with major platforms and Agile or Waterfall methodologies required.
Location: Windsor (Hybrid working 1-2 days a week onsite)
Type: 6 months rolling contract
Currently I am looking for a Project Manager to lead a multi-workstream transformation programme across CRM, Contact Center (CCaaS), and Customer Experience (CX).
Key Responsibilities
- Lead end-to-end delivery of CRM, telephony, and CX projects from initiation through post-go-live.
- Coordinate cross-functional teams across Customer Operations, IT, Digital, PMO, and vendors.
- Establish governance (RAID), manage budgets, and oversee resource planning.
- Drive operational readiness, user adoption, and process change for service teams.
Requirements
- Proven delivery on major platforms: Salesforce, Dynamics 365, ServiceNow, Genesys, Amazon Connect, Five9, or NICE.
- Expertise in both Agile and Waterfall methodologies.
- Strong stakeholder alignment skills; experience in regulated sectors (Finance, Utilities, Telecoms) is a plus.
- PRINCE2, PMP, or Agile certification.
£500.00 - £540.00 / hr
Project Manager employer: TALENT INTERNATIONAL UK LTD
TALENT INTERNATIONAL UK LTD is an exceptional employer, offering a dynamic work culture that values innovation and collaboration in the heart of Dundee, Scotland. With a strong focus on employee growth, we provide opportunities for professional development while ensuring a healthy work-life balance through our hybrid working model. Join us to be part of a team that prioritises your success and well-being, all while working with cutting-edge Oracle and SQL Server technologies.
Contact Details:
TALENT INTERNATIONAL UK LTD Recruitment Team
