At a Glance
- Tasks: Lead the design and delivery of a digital transformation programme using ServiceNow.
- Company: Join a forward-thinking company focused on modernising IT operations.
- Benefits: Competitive daily rate, remote work, and potential for contract extension.
- Other info: Collaborate with C-level stakeholders and drive innovative solutions in a dynamic environment.
- Why this job: Make a significant impact on enterprise-level projects and enhance your architectural skills.
- Qualifications: Proven experience as a ServiceNow Architect with expertise in ITSM, ITOM, and FSM.
The predicted salary is between 72000 - 88000 £ per year.
Location: Remote
Contract Inside IR35
Duration: 12 Months (with potential extension)
Immediate start
Role Overview
We are seeking a high-caliber ServiceNow Platform Architect to lead the design and hands-on delivery of an enterprise-grade digital transformation programme. This role is focused on modernising IT operations and field service capability through ITSM, ITOM, and FSM integration. You will act as the technical lead driving automated event-to-incident correlation across multi-platform telemetry, implementing dynamic FSM scheduling, and enforcing robust CMDB/CSDM 4.0 architecture.
Key Responsibilities
- Architectural Leadership: Define end-to-end platform architecture across ITSM, ITOM, and FSM, balancing Out-of-the-Box (OOTB) best practices with complex business requirements.
- Event-to-Incident Automation: Design and implement complex event correlation across heterogeneous telemetry tools, driving noise reduction and automated incident orchestration.
- FSM Dynamic Scheduling: Lead the architecture and optimization of Field Service Management dynamic scheduling, dispatcher mechanics, and workforce optimization.
- CSDM and Service Mapping: Establish and govern the CMDB/CSDM foundation to ensure accurate dependency mapping and event enrichment across the enterprise.
- Stakeholder Engagement: Partner with C-level client stakeholders, manage technical governance, and guide cross-functional delivery teams through implementation constraints.
Key Requirements and Skills
- Proven Architecture Track Record: Enterprise-scale delivery experience as a ServiceNow Architect across ITSM, ITOM, and FSM domains.
- Hands-on Integration and Event Management: Deep expertise in MID Server configuration, alert rules, transform maps, and multi-tool telemetry integrations.
- FSM Expertise: Demonstrated experience tackling real-world constraints in FSM dynamic scheduling and route/workforce optimization logic.
- Data Foundations: Expert knowledge of CMDB design principles, CSDM (Common Service Data Model), and Service Mapping.
- Governance: Ability to drive upgradeability, manage technical debt, and lead Architectural Review Boards (ARB).
Preferred Certifications
- ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)
- Certified Implementation Specialist (CIS) in ITOM Event Management, FSM, or ITSM
- ITIL v4 Framework knowledge
£400.00 - £450.00 / day
Locations
Servicenow Platform Architect in Cheshire, Chester employer: TALENT INTERNATIONAL UK LTD
At Talent International UK, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous training opportunities and the chance to work on cutting-edge Salesforce solutions in a dynamic environment. Located in the heart of the tech industry, we offer competitive daily rates and a supportive atmosphere that encourages creativity and professional development.
Contact Details:
TALENT INTERNATIONAL UK LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Servicenow Platform Architect in Cheshire, Chester
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Servicenow Platform Architect in Cheshire, Chester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TALENT INTERNATIONAL UK LTD.
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TALENT INTERNATIONAL UK LTD. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at TALENT INTERNATIONAL UK LTD
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
