At a Glance
- Tasks: Drive optimization and delivery for a key public sector project using ServiceNow.
- Company: Join a leading consultancy with a focus on innovative solutions.
- Benefits: Competitive day rate, remote work, and potential for contract extension.
- Other info: Opportunity for professional growth and mentoring within a dynamic team.
- Why this job: Make a real impact in the public sector while enhancing your ServiceNow expertise.
- Qualifications: Expertise in ServiceNow architecture and hands-on development experience required.
The predicted salary is between 70000 - 90000 £ per year.
Contract Length: 3 Months Initial (with potential for extension)
Location: Remote
IR35 Status: Inside IR35
Day Rate: £650 per day
The Opportunity
We are seeking a ServiceNow Solution Architect for an initial 3-month contract to drive a critical optimization, delivery, and enablement program for a prominent UK public sector end-client on behalf of our consultancy. This is a dual-aspect role requiring a rare blend of high-level architectural governance, strategic workflow design, and hands-on technical execution. You will review and optimize an established instance, deliver an Automated Test Framework (ATF) straight into Live, and lead structured knowledge transfer to help the client's internal teams achieve long-term self-sufficiency.
Key Responsibilities
- Architectural Review & Best Practices
- Conduct a comprehensive review of the current ServiceNow architecture, specifically evaluating Incident Management, Change Management, and Service Requests (including specialized Property and HR Service Requests).
- Assess the Service Catalogue structure and usability to identify friction points.
- Provide robust advisory and design support for platform improvements, ensuring strict alignment with ServiceNow out-of-the-box (OOTB) best practices and industry standards.
- Automated Test Framework (ATF) Rollout
- Define the high-level implementation plan, governance, and approach for the ATF rollout.
- Utilize hands-on development expertise to safely build, validate, and execute the delivery of the ATF suite directly into the Live environment.
- Backlog & Process Optimization
- Review, refine, and optimize the existing development backlog to enhance platform scalability and maintainability.
- Identify and act on workflow optimization, cross-process automation, and SLA design/performance improvements.
- Formulate forward-thinking recommendations for incorporating AI capabilities into existing ServiceNow workflows.
- Knowledge Transfer & Enablement
- Deliver structured coaching and knowledge transfer sessions to internal key stakeholders.
- Cover core ServiceNow architecture principles, platform design/development best practices, and governance operating models.
- Provide practical, actionable guidance to foster complete self-sufficiency within the client's internal teams.
Required Skills & Experience
- ServiceNow Architecture Mastery: Deep understanding of ServiceNow platform architecture, including ITSM, data models, integrations, and best-practice design patterns.
- Hands-on Development (ATF Specialist): Proven development expertise within ServiceNow, specifically focusing on the creation, deployment, and live execution of Automated Test Frameworks.
- Process Engineering: Exceptional ability to analyze, design, and optimize end-to-end service management processes, translating complex business requirements into scalable, clean solutions.
- Public Sector & ITIL Context: Strong familiarity with IT Service Management (ITSM), ITIL-aligned processes, and enterprise service delivery frameworks within a UK public sector context.
- Consultative Leadership: Strong stakeholder management skills with a natural ability to mentor internal teams, unpack complex technical concepts, and implement governance structures.
Servicenow Consultant - Remote Working in Cheltenham employer: TALENT INTERNATIONAL UK LTD
TALENT INTERNATIONAL UK LTD is an exceptional employer, offering a dynamic work culture that values innovation and collaboration in the heart of Dundee, Scotland. With a strong focus on employee growth, we provide opportunities for professional development while ensuring a healthy work-life balance through our hybrid working model. Join us to be part of a team that prioritises your success and well-being, all while working with cutting-edge Oracle and SQL Server technologies.
Contact Details:
TALENT INTERNATIONAL UK LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Servicenow Consultant - Remote Working in Cheltenham
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We think you need these skills to ace Servicenow Consultant - Remote Working in Cheltenham
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
Your Portfolio is Your Best Mate:As a freelancer, your portfolio is your calling card. Make it shine! Include case studies of projects you’ve worked on that highlight your problem-solving skills and the impact of your work. Make sure to detail the challenges faced and how you overcame them—clients love to see tangible results. A well-structured portfolio is your best chance to impress!
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How to prepare for a job interview at TALENT INTERNATIONAL UK LTD
✨Showcase Your Problem-Solving Skills
In IT consulting, they’ll want to see how you tackle real-life client issues. Prepare to discuss specific case studies from your freelance experience where you've demonstrated your problem-solving prowess. Come armed with examples that highlight the strategies you used and the results achieved.
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As a freelancer, your portfolio is your calling card. Make sure it’s not just a collection of past projects but a narrative of your journey. Be ready to discuss how each project reflects your capability and how you can bring value to TALENT INTERNATIONAL UK LTD. Tailor this pitch to highlight projects that align closely with what they seek.
✨Brush Up on the Latest Tech Trends
IT consulting is all about staying ahead of the game. Make sure you’re familiar with the latest tools and technologies that are shaping the industry. You might get asked about a specific platform or software, so having fresh knowledge will give you the edge over other candidates.
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Expect some hypothetical or situational questions that assess how you'd handle various client scenarios. Practice thinking on your feet and responding to questions about project challenges or client interactions. This shows your adaptability and readiness for the freelance lifestyle, which works differently from traditional employment.
