At a Glance
- Tasks: Lead the design and delivery of a digital transformation programme using ServiceNow.
- Company: Join a forward-thinking company focused on modernising IT operations.
- Benefits: Competitive daily rate, hybrid working, and immediate start.
- Other info: Engage with C-level stakeholders and drive innovative solutions.
- Why this job: Make a significant impact on enterprise-scale projects with cutting-edge technology.
- Qualifications: Proven experience as a ServiceNow Architect with relevant certifications.
We are seeking a high-caliber ServiceNow Platform Architect to lead the design and hands-on delivery of an enterprise-grade digital transformation programme. This role is focused on modernising IT operations and field service capability through ITSM, ITOM, and FSM integration.
You will act as the technical lead driving automated event-to-incident correlation across multi-platform telemetry, implementing dynamic FSM scheduling, and enforcing robust CMDB/CSDM 4.0 architecture.
- Architectural Leadership: Define end-to-end platform architecture across ITSM, ITOM, and FSM, balancing Out-of-the-Box (OOTB) best practices with complex business requirements.
- FSM Dynamic Scheduling: Lead the architecture and optimization of Field Service Management dynamic scheduling, dispatcher mechanics, and workforce optimization. Establish and govern the CMDB/CSDM foundation to ensure accurate dependency mapping and event enrichment across the enterprise.
- Stakeholder Engagement: Partner with C-level client stakeholders, manage technical governance, and guide cross-functional delivery teams through implementation constraints.
- Proven Architecture Track Record: Enterprise-scale delivery experience as a ServiceNow Architect across ITSM, ITOM, and FSM domains.
- Hands-on Integration & Event Management: Deep expertise in MID Server configuration, alert rules, transform maps, and multi-tool telemetry integrations.
- Data Foundations: Expert knowledge of CMDB design principles, CSDM (Common Service Data Model), and Service Mapping.
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA). Certified Implementation Specialist (CIS) in ITOM Event Management, FSM, or ITSM. ITIL v4 Framework knowledge.
ITIL Architect (ServiceNow Architect), hybrid working in Cheltenham employer: TALENT INTERNATIONAL UK LTD
At Talent International UK, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous training opportunities and the chance to work on cutting-edge Salesforce solutions in a dynamic environment. Located in the heart of the tech industry, we offer competitive daily rates and a supportive atmosphere that encourages creativity and professional development.
Contact Details:
TALENT INTERNATIONAL UK LTD Recruitment Team
