At a Glance
- Tasks: Drive optimisation and delivery for a major public sector project using ServiceNow.
- Company: Join a leading consultancy with a focus on innovative solutions.
- Benefits: Competitive day rate, remote work, and potential for contract extension.
- Other info: Opportunity for professional growth and mentoring within a dynamic team.
- Why this job: Make a real impact in the public sector while enhancing your ServiceNow expertise.
- Qualifications: Expertise in ServiceNow architecture and hands-on development experience required.
Contract Length: 3 Months Initial (with potential for extension)
Location: Remote
IR35 Status: Inside IR35
Day Rate: £650 per day
The Opportunity
We are seeking a ServiceNow Solution Architect for an initial 3-month contract to drive a critical optimization, delivery, and enablement program for a prominent UK public sector end-client on behalf of our consultancy. This is a dual-aspect role requiring a rare blend of high-level architectural governance, strategic workflow design, and hands-on technical execution. You will review and optimize an established instance, deliver an Automated Test Framework (ATF) straight into Live, and lead structured knowledge transfer to help the client's internal teams achieve long-term self-sufficiency.
Key Responsibilities
- Architectural Review & Best Practices: Conduct a comprehensive review of the current ServiceNow architecture, specifically evaluating Incident Management, Change Management, and Service Requests (including specialized Property and HR Service Requests). Assess the Service Catalogue structure and usability to identify friction points. Provide robust advisory and design support for platform improvements, ensuring strict alignment with ServiceNow out-of-the-box (OOTB) best practices and industry standards.
- Automated Test Framework (ATF) Rollout: Define the high-level implementation plan, governance, and approach for the ATF rollout. Utilize hands-on development expertise to safely build, validate, and execute the delivery of the ATF suite directly into the Live environment.
- Backlog & Process Optimization: Review, refine, and optimize the existing development backlog to enhance platform scalability and maintainability. Identify and act on workflow optimization, cross-process automation, and SLA design/performance improvements. Formulate forward-thinking recommendations for incorporating AI capabilities into existing ServiceNow workflows.
- Knowledge Transfer & Enablement: Deliver structured coaching and knowledge transfer sessions to internal key stakeholders. Cover core ServiceNow architecture principles, platform design/development best practices, and governance operating models. Provide practical, actionable guidance to foster complete self-sufficiency within the client's internal teams.
Required Skills & Experience
To be successful in this role, you must bring a combination of enterprise architectural vision and technical delivery:
- ServiceNow Architecture Mastery: Deep understanding of ServiceNow platform architecture, including ITSM, data models, integrations, and best-practice design patterns.
- Hands-on Development (ATF Specialist): Proven development expertise within ServiceNow, specifically focusing on the creation, deployment, and live execution of Automated Test Frameworks.
- Process Engineering: Exceptional ability to analyze, design, and optimize end-to-end service management processes, translating complex business requirements into scalable, clean solutions.
- Public Sector & ITIL Context: Strong familiarity with IT Service Management (ITSM), ITIL-aligned processes, and enterprise service delivery frameworks within a UK public sector context.
- Consultative Leadership: Strong stakeholder management skills with a natural ability to mentor internal teams, unpack complex technical concepts, and implement governance structures.
£550.00 - £600.00 / day
Contact Details:
TALENT INTERNATIONAL UK LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Consultant in Cardiff
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We think you need these skills to ace ServiceNow Consultant in Cardiff
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at TALENT INTERNATIONAL UK LTD, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at TALENT INTERNATIONAL UK LTD can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at TALENT INTERNATIONAL UK LTD will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at TALENT INTERNATIONAL UK LTD
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at TALENT INTERNATIONAL UK LTD. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
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