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- Tasks: Manage and support IT services, ensuring high performance and security.
- Company: Join a leading UK business with a focus on technology excellence.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Participate in an on-call rotation and complete necessary background checks.
- Why this job: Make a real impact in a dynamic role that values your expertise.
- Qualifications: Experience in 3rd-line support and strong knowledge of Microsoft technologies.
The predicted salary is between 50000 - 50000 £ per year.
Are you a 3rd Line Engineer who thrives on more than just "fixing tickets"? We are looking for a proactive IT Operations Analyst to join a growing team. This isn't just a maintenance role; you will be the backbone of the operational technology services, ensuring infrastructure is high-performing, secure, and ready for the future. Reporting to the Head of Infrastructure, you will work within a wider service operations team to drive real value for end users.
The Role
In this fast-paced, 3rd-line environment, you will manage and support the full spectrum of IT services. You'll be tasked with:
- Infrastructure Excellence: Providing expert 3rd Line Support and proactively maintaining all systems to a high standard.
- Cloud and Identity Management: Managing and maintaining Microsoft Azure, Entra ID, and Microsoft 365 Admin Portals (including Exchange, SharePoint, and Defender).
- Operational Stability: Conducting root cause analysis for recurring incidents (Problem Management) and performing critical infrastructure and application upgrades.
- Security and Compliance: Managing vulnerabilities, ensuring security patching, and adhering to strict ITIL core processes.
- Service Transition: Aiding in the smooth delivery of projects and managing 3rd-party suppliers to resolve complex incidents.
What We're Looking For
- The Technical Specialist: You have proven experience in a 3rd-line operational role with a focus on service operation.
- Microsoft Expert: You possess deep knowledge of Windows Server, Active Directory, GPO, SCCM, and the broader Microsoft ecosystem.
- Virtualisation and Backup: You are proficient in administering VMware vSphere and Veeam Backup and Restore.
- Cloud Literate: You have a solid understanding of Microsoft Azure and cloud-based security concepts.
- Problem Solver: You use excellent troubleshooting techniques to implement root fixes and have a good grasp of networking (LAN, WAN, Wireless).
- Certified Professional: You hold an ITIL v3 Foundation certification and ideally have MCSE-level qualifications or certifications in Azure, Microsoft 365, or VMware.
What's In It For You?
- Impact: The chance to manage the technology landscape for one of the UK's leading businesses.
- Stability: A role within a scaling environment that values high technical standards and architectural compliance.
- Professional Standards: A supportive environment where knowledge sharing and continuous optimisation of core solutions are encouraged.
Important Information
Because this role involves high-access to sensitive data and strategic systems, it is classified as a Level 1 High Risk role. Successful candidates must complete:
- A Basic Disclosure and Barring Service (DBS) check and an Adverse Financial check.
- Participation in an out-of-hours on-call rotation (1 in 5) for critical systems failure cover.
Ready to keep the lights on and the tech moving? If you are a 3rd-line specialist who knows their way around a hybrid-cloud environment and wants to see their work impact a major network every day, we want to hear from you. Apply now to start the conversation.
IT Operations Analyst in Birmingham employer: TALENT INTERNATIONAL UK LTD
Contact Detail:
TALENT INTERNATIONAL UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Analyst in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in operations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific projects you've worked on. Highlight how your expertise in Microsoft Azure and problem-solving made a difference.
✨Tip Number 3
Tailor your approach! Research the company’s tech stack and challenges they face. When you apply through our website, make sure to mention how your experience aligns with their needs, especially in areas like cloud management and operational stability.
✨Tip Number 4
Follow up! After interviews or networking chats, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for their team!
We think you need these skills to ace IT Operations Analyst in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Operations Analyst. Highlight your 3rd-line experience and any specific skills related to Microsoft Azure, Active Directory, and VMware. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your problem-solving skills and experience with cloud technologies.
Showcase Your Certifications: If you've got certifications like ITIL v3 or MCSE, make them stand out! We love seeing that you’re committed to professional development. Include these in your CV and cover letter to show us you mean business.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get the conversation started!
How to prepare for a job interview at TALENT INTERNATIONAL UK LTD
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and the Microsoft ecosystem. Be ready to discuss your experience with 3rd-line support and how you've tackled complex issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've conducted root cause analysis and resolved recurring incidents. Highlight your troubleshooting techniques and any specific challenges you've overcome in a fast-paced environment.
✨Familiarise Yourself with Cloud Concepts
Since this role involves managing Microsoft Azure and cloud security, be prepared to discuss your understanding of these areas. Share any relevant projects or experiences that demonstrate your cloud literacy.
✨Understand the Importance of Security and Compliance
Given the high-risk nature of the role, be ready to talk about your experience with security patching and ITIL processes. Discuss how you've ensured compliance in previous roles and the steps you take to manage vulnerabilities.