Knowledge System Manager in Basingstoke

Reporting to: Head of Knowledge

Location: Hybrid / Flexible

Contract: Permanent

The Role

Are you a tech-savvy leader with a passion for how information flows through an organisation? We are seeking a Data & Systems Manager to take operational responsibility and ownership of the current knowledge systems used across the client and its wider professional network. You will act as the bridge between technical experts and specialist professionals, ensuring our digital infrastructure supports a high-performing, national service.

Key Responsibilities

• Team Leadership: Leading the team who own and maintain our search platforms (SharePoint, WordPress, and Sitecore) and document automation tools. You will have line management responsibilities, establishing clear priorities and setting performance and project objectives.
• System Optimisation: Working with system users and content creators to ensure systems are effective and content meets needs, including accessibility requirements.
• Project Management: Managing improvements to our current systems and working with a variety of stakeholders to achieve effective outcomes and value for money.
• Strategic Collaboration: Supporting senior stakeholders (including Board level) in their strategic work to design the future direction of the client's knowledge and learning systems to ensure they are fit for the future.
• Innovation & AI: Acting as the conduit between Digital and Knowledge & Innovation (K&I) colleagues to facilitate the embedding of technology advancements (for example, in the field of AI) into our systems.
• Relationship Management: Building and maintaining strong relationships with internal and external technology experts and acting as the link between these experts and system users.
• Training & Engagement: Supporting and engaging users across the organisation, including the delivery of training and supporting collaborative ways of working.
• Horizon Scanning: Monitoring, curating, and promoting relevant developments in technology to ensure that learning content and systems remain up to date with current best practice.

What We Are Looking For

• Knowledge Systems Experience: Proven experience managing platforms such as SharePoint, WordPress, or Sitecore.
• Data Knowledge Systems Background: A strong understanding of how data management and information architecture integrate with knowledge sharing.
• Project Management: A track record of delivering system improvements and managing stakeholder expectations.
• Line Management: Experience in leading and developing a team to meet organisational priorities.
• Policy Alignment: Ability to ensure all activities are aligned with organisational priorities and industry-wide policies relating to information and data management.

Why Join Us?

You will play a pivotal role in ensuring that the client remains at the forefront of best practice in information and data management. Your work will directly impact how professionals across the organisation access the vital information they need to deliver excellence.

£215.00 - £225.00 / day

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