At a Glance
- Tasks: Deliver top-notch customer service and manage queries in a fast-paced environment.
- Company: Join a dynamic team at a leading logistics company.
- Benefits: Competitive salary, supportive work culture, and opportunities for growth.
- Other info: Great chance to build relationships and gain valuable experience in logistics.
- Why this job: Make a real difference by helping customers and solving problems daily.
- Qualifications: Strong communication skills and a knack for multitasking.
The predicted salary is between 50000 - 65000 £ per year.
Key Responsibilities:
- Deliver outstanding customer service both face-to-face and over the phone.
- Manage incoming calls and respond to customer queries in line with company procedures and service standards.
- Support the day-to-day administrative and operational activities within the Service Centre.
- Welcome and assist all visitors to the Service Centre in a professional manner.
- Handle problem shipments and arrange redistribution in accordance with company procedures.
- Use internal systems and applications to accurately process operational tasks.
- Prioritise and manage workload effectively in a fast-paced environment.
- Maintain compliance with Health and Safety, customs, security, and company policies.
- Act as Service Centre Receptionist when required.
- Work collaboratively with colleagues to ensure consistently high service levels.
- Escalate any operational or security concerns appropriately.
Skills and Experience:
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Good IT and administrative skills.
- Ability to multitask and work under pressure.
- Strong problem-solving and decision-making abilities.
- Confident building working relationships across teams.
- Operational or logistics experience preferred.
- Knowledge of Dangerous Goods procedures would be advantageous.
- Previous experience within express logistics or operational processing is desirable.
Agent (Contract) employer: TALENT INTERNATIONAL UK LTD
At Talent International UK, we pride ourselves on fostering a dynamic and inclusive work environment where every employee is valued and empowered to grow. As an Agent in our Service Centre, you will benefit from comprehensive training, opportunities for career advancement, and a supportive team culture that prioritises exceptional customer service. Located in a vibrant area, our company offers a unique blend of professional development and a collaborative atmosphere, making it an excellent choice for those seeking meaningful and rewarding employment.
Contact Details:
TALENT INTERNATIONAL UK LTD Recruitment Team
We think you need these skills to ace Agent (Contract)
Customer Service
Verbal Communication Skills
Written Communication Skills
Interpersonal Skills
IT Skills
Administrative Skills
Multitasking
