At a Glance
- Tasks: Manage B2B client accounts and build strong customer relationships.
- Company: Growing business in the courier and logistics sector.
- Benefits: Competitive salary, career progression, ongoing training, and a supportive team.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact while developing your career in account management.
- Qualifications: Experience in account management or strong customer service skills.
Location: London SE1 4SB (Office Based)
Job Type: Full Time | Monday-Friday
Salary: Competitive + Benefits
Build Relationships. Grow Accounts. Make an Impact.
Are you an experienced Account Manager looking for your next opportunity? Or do you have exceptional customer service or client relationship experience and want to move into Account Management? We're recruiting for an exciting opportunity to join a growing and successful business, managing a portfolio of existing B2B clients. You'll build strong customer relationships, deliver exceptional service and identify opportunities to grow existing accounts. Experience within the courier, logistics, freight or transport industry would be highly advantageous. However, we also welcome applications from candidates with strong B2B account management or customer relationship experience gained in other sectors.
The Role
- Manage and develop a portfolio of existing B2B client accounts
- Build long-term relationships with customers and key decision-makers
- Conduct regular account reviews and customer check-in calls
- Identify opportunities to upsell and cross-sell additional services
- Support the onboarding of new customers and ensure a positive customer journey
- Liaise with internal teams to deliver outstanding customer service
- Produce reports and identify trends and opportunities across your accounts
- Support larger customer projects, providing regular communication and updates
About You
You'll ideally have experience in Account Management, Customer Success, Client Services, Customer Service, Sales Support or Internal Sales within a B2B environment. You'll also have:
- Excellent communication and relationship-building skills
- A proactive, organised and customer-focused approach
- Commercial awareness with the confidence to identify growth opportunities
- Good IT skills, including CRM systems and Microsoft Office
Experience within the courier, logistics, freight, transport or distribution sector would be advantageous but is not essential.
What's in It for You?
- Genuine career progression into a Senior Account Manager role
- Supportive and collaborative team environment
- Ongoing training and development
- Competitive salary and benefits
- Opportunity to manage your own portfolio of clients and make a real impact
If you're passionate about building customer relationships and delivering outstanding service, we'd love to hear from you. Apply today to find out more.
Account Manager / Client Relationship Manager (B2B) employer: Talent Identified
Join a dynamic and supportive team in Brentwood, Essex, where as a Technical Team Leader, you will not only lead a high-performing technical design office but also enjoy a competitive salary, company car or allowance, and a range of benefits. Our collaborative work culture fosters continuous professional development and career progression, ensuring that you can grow alongside the business while delivering innovative engineering solutions in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager / Client Relationship Manager (B2B)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talent Identified. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talent Identified before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager / Client Relationship Manager (B2B)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talent Identified:Your cover letter is your chance to shine! Tell us why you want to work at Talent Identified specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talent Identified!
How to prepare for a job interview at Talent Identified
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
