Marketing Officer (Immediate Start)

Loyalty Marketing Manager Brighton 2 days office based and 3 from home Industry: Retail / Consumer Goods Our client, a well-regarded consumer retail brand based in Brighton, is seeking an experienced Loyalty Marketing professional to lead the planning and execution of loyalty campaigns across multiple channels. As Loyalty & CRM Manager, you will be responsible for delivering a comprehensive loyalty programme, including campaign planning, execution, and performance analysis. You\’ll collaborate closely with cross-functional teams—spanning marketing, eCommerce, and retail partners—to roll out compelling campaigns that engage customers and drive commercial results. Collaborate with internal teams and retail partners to deliver key Loyalty campaigns covering new product launches, in-store promotions, events, and seasonal campaigns. Execute integrated marketing campaigns across email, SMS, social media, digital content, and in-store activations. Monitor and report on campaign performance against KPIs, delivering clear insights and recommendations for continuous improvement. Minimum of 3 years’ experience in a Loyalty Marketing focused role within the retail or eCommerce sector. Proven ability to manage and segment large consumer databases, with knowledge of automation and trigger campaigns. Familiarity with CRM platforms such as Klaviyo, Talon.Strong analytical mindset, confident in interpreting data and providing insights to support commercial decision-making. Generous staff discount Competitive holiday allowance and pension excellent scheme Ongoing training and development opportunities A collaborative, customer-first culture in a growing brand