Loyalty Marketing Manager

Loyalty Manager

Brighton 2 days per week (3 days WFH)

Salary up to £50,000

Our client is consumer focused retail brand based in Brighton. We are looking for a skilled Loyalty Marketer with experience of working on loyalty programmes, managing a loyalty plan & strategy and reporting back on loyalty customer performance. You will be working with cross functional marketing departments, building and planning loyalty campaigns with an omni-channel reach.

Responsibilities for this Loyalty Manager job include:

• Deliver the campaign activity as outlined in the customer loyalty plan.
• Manage trigger and automation programmes.
• Work with the wider marketing and eCommerce teams and retailers, to deliver promotional campaign activity, including new product launches, events, discounts and promotions etc.
• Working with the wider marketing team on campaigns covering emails, social media, SMS, ecommerce, retail merchandise and digital content.
• Analyse and report on campaign activity, as aligned with the KPI’s and commercial ROI.
• Manage external agencies, brief, track and report on campaign activity managed by them.

For this Loyalty & CRM Manager role you should have:

• Worked as a Loyalty Marketing Manager or CRM and Loyalty Manager for at least 3 years, for either a retailer or eCommerce company.
• Proven skills in working on a consumer product / retail loyalty programme.
• Successfully managed data for multimillion+ consumers, including trigger and automation.
• Proven skills in either Talon.one, Klaviyo or other CRM systems.

Benefits include:

Staff discount

Excellent holiday and pension

Train, development and many more