Data and Insights Manager (Brighton)

Senior Data Analyst – Customer Data

Salary up to £50,000

2 days office based

Brighton and Hove, Sussex

Talent Hub are looking for an experienced Customer Data Analyst to join a thriving business based in Central Brighton. You will play a key part of their Customer Data strategy at an exciting time for this successful company.

Key responsibilities for this Senior Data Analyst job include:

• Lead the reporting, insight and analytics for the organisation, focusing on customer data and story telling, providing pro-active reporting and actionable insights. With a strong emphasis on customer acquisition and engagement and optimising lifetime member value.
• Regular monitoring and reporting on key customer data metrics.
• Support and provide guidance on the development of campaign and overall performance reporting, actionable insight and data-driven models for use across the customer lifecycle (e.g. engagement, attrition, life-time value, segmentation and recommendations/next best action modelling).
• Produce data visualizations to help support and communicate important learning.
• Where possible, incorporate qualitative findings into quantitative reporting.

What you will need for this Senior Data Analyst job:

• At least 4 years experience in a Data Analytics and Customer insight position.
• Membership or Customer Services, B2C, Travel or Leisure sector background.
• Experience of working with CRM's.
• Strong oral and written communication skills, with experience presenting data interpretation and insights to non-technical audiences.
• Experience in using data storytelling techniques.
• Knowledge of other data platforms such Microsoft Customer Insights, Microsoft Customer Data, Microsoft Fabric, social marketing insights, and email marketing analytics would be beneficial.
• Experience in SQL, SAS, Python, or R programming.
• Knowledge of web analytics tools would be helpful but not essentail.
• Some exposure to AI tools such as Co Pilot.
• Line management or mentoring skills.

Benefits include:

• 2 days office based
• 24 days holiday plus bank holidays,
• healthcare,
• hybrid working
• plus lots of other perks!