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For Companies At a Glance
- Tasks: Be the go-to person for mortgage queries and guide customers through applications.
- Company: Join a thriving company backed by AXA, known for excellent customer service.
- Benefits: Enjoy private healthcare, generous pension, 25 days holiday, and hybrid work options.
- Why this job: Great opportunity to build relationships, enhance processes, and grow professionally in a supportive environment.
- Qualifications: Organised, detail-focused individuals with a passion for customer service are encouraged to apply.
- Other info: Participate in fun social events and enjoy dress-down Fridays!
Are you organised, detail-focused, and passionate about excellent customer service? An exciting opportunity has arisen to join a thriving company as a Mortgage Support Officer. In this dynamic role, you’ll be the first point of contact for customers and brokers, managing queries, guiding applications through the process, and supporting business success. Key Responsibilities Serve as the first point of contact for product transfer and mortgage application queries. Provide accurate and timely responses to calls, emails, and inquiries. Collaborate with internal teams and brokers to ensure smooth application progress. Engage with customers to drive product transfers and manage application pipelines. Maintain accurate data across systems and manage your caseload effectively. Arrange valuations and perform final checks to ensure applications are ready for approval. Build strong working relationships with colleagues. Contribute ideas to enhance processes and support team success. What's in it for you? Industry-leading AXA-backed private healthcare with no excess. Generous pension contributions (4%). 25 days of holiday plus bank holidays. Death-in-service benefits. Annual salary reviews and a generous bonus scheme. Social events, including a Black Tie Christmas party and summer team-building activities. Free parking and dress-down Fridays once a month. Ongoing training and professional development opportunities. Working Monday to Friday 8:30am – 5:30pm, 1 hour lunch and once you are fully trained they offer hybrid working 1 day per week remote. Apply Today
Mortgage Support Officer employer: Talent Guardian
Contact Detail:
Talent Guardian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Support Officer
✨Tip Number 1
Familiarize yourself with the mortgage application process and common queries that customers might have. This will help you respond confidently and accurately during your interactions.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Being able to convey information clearly and empathetically is key to excelling in this role.
✨Tip Number 3
Network with professionals in the mortgage industry or join relevant online forums. This can provide insights into best practices and help you build relationships that may benefit your application.
✨Tip Number 4
Demonstrate your organizational skills by preparing a mock caseload management system. Show how you would prioritize tasks and manage multiple applications effectively.
We think you need these skills to ace Mortgage Support Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Mortgage Support Officer. Highlight your organizational skills and customer service experience in your application.
Tailor Your CV: Customize your CV to reflect the key skills mentioned in the job description, such as attention to detail, communication skills, and ability to manage queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to collaborate with teams. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism.
How to prepare for a job interview at Talent Guardian
✨Show Your Organisational Skills
As a Mortgage Support Officer, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the caseload effectively.
✨Emphasize Customer Service Experience
Since this role involves being the first point of contact for customers, highlight your previous customer service roles. Share specific instances where you went above and beyond to assist a customer, showcasing your passion for excellent service.
✨Demonstrate Attention to Detail
Accuracy is crucial in this position. Be ready to discuss how you ensure precision in your work, whether it's through double-checking data or following up on application processes. This will reassure the interviewers of your detail-oriented nature.
✨Prepare for Team Collaboration Questions
Collaboration with internal teams and brokers is essential. Think of examples where you worked effectively within a team to achieve a common goal. This will illustrate your ability to build strong working relationships and contribute to team success.
