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- Tasks: Handle customer calls and emails, resolve issues, and manage accounts.
- Company: Join a dynamic team at Talent Guardian in Poole, Dorset.
- Benefits: Enjoy free onsite parking, snacks, and a supportive work environment.
- Other info: Monday to Friday role with a fast-paced, target-driven atmosphere.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Talent Guardian are delighted to announce that we are recruiting for an experienced Customer Service Administrator for our client based in Poole, Dorset.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and timely manner
- Respond to customer emails and queries, resolving issues efficiently
- Manage customer accounts and maintain accurate records of all interactions
- Log calls, actions, and updates within the company CRM system
- Process and update customer orders within internal systems
- Investigate and resolve complaints to a high standard
- Support customers with order tracking, delivery queries, returns, and POD requests
- Proactively identify opportunities to enhance customer experience and drive revenue
- Ensure all tasks, communications, and updates are accurately documented
Key Skills & Experience
- Previous experience in a customer service or call centre environment
- Confident handling a high volume of calls and emails
- Strong communication skills with the ability to build positive relationships
- Good organisational skills and attention to detail
- Comfortable using multiple systems and managing administrative tasks
- Proactive approach with the ability to solve problems effectively
- Ability to work in a fast-paced, target-driven environment
Additional Details
- Monday to Friday only
- 8:00am - 17:00pm
- Free onsite parking
- Free tea, coffee, snacks and refreshments
- Temporary ongoing position
Customer Experience Associate in London employer: Talent Guardian
Contact Detail:
Talent Guardian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Associate in London
✨Tip Number 1
Get to know the company! Research Talent Guardian and their client in Poole. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since the role involves handling a high volume of calls and emails, try role-playing with a friend or family member. This will help you feel more confident and articulate when speaking with potential employers.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved customer issues effectively. Be ready to share these stories during interviews to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows that you're keen on joining us at StudySmarter and helps us keep track of your application better.
We think you need these skills to ace Customer Experience Associate in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service. We want to see how you've handled calls and emails, so sprinkle in those relevant examples that show off your skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Experience Associate role. We love seeing your personality come through, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application reflects your strong communication skills. We’re looking for clarity and professionalism in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Talent Guardian
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Experience Associate. Familiarise yourself with handling customer calls, managing accounts, and resolving complaints. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples from your past experiences where you effectively resolved customer issues or built positive relationships. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've successfully solved problems in a fast-paced environment. Be ready to discuss how you approached these challenges and what the outcomes were. This will highlight your proactive approach and ability to enhance customer experience.
✨Familiarise Yourself with CRM Systems
Since you'll be using a CRM system to log calls and manage customer interactions, it’s beneficial to have a basic understanding of how these systems work. If you’ve used any similar software before, mention it during the interview to showcase your adaptability.