Hours: Monday to Friday, 8:00am - 5:00pm Hours: Monday to Friday, 8:00am - 5:00pm Holiday: 22 days plus Bank Holidays. We are recruiting for an experienced Aftersales Manager to join a well-established commercial vehicle business in the Wimborne area. This is a key management position responsible for leading and developing the Aftersales Department, with a strong focus on workshop performance, customer experience, people management, commercial performance and continuous improvement. The successful candidate will ideally come from a commercial vehicle, HGV, fleet, dealership or similar workshop environment and have proven experience managing technicians and workshop operations. As Aftersales Manager, you will oversee the day-to-day performance of the aftersales operation, working across Service, Parts and Workshop to improve efficiency, communication and customer service. You will take ownership of departmental performance, ensuring manufacturer KPIs and standards are achieved while identifying opportunities to improve processes, productivity and profitability. Lead, motivate and develop the aftersales team, including technicians and support staff. Monitor departmental KPIs, productivity, efficiency and commercial performance. Review and improve existing aftersales and workshop processes. Improve communication between Service, Parts, Workshop, Sales and Accounts. Build strong relationships with customers, including fleet operators and major accounts. Manage customer feedback, complaints and service issues professionally. Ensure manufacturer standards, warranty requirements, recalls and service standards are met. Maintain high standards of Health & Safety and commercial vehicle compliance. Identify training and development requirements across the department. The position has significant responsibility for customer experience and people management, including monitoring team performance, developing employees and improving customer retention. Strong commercial vehicle workshop experience. Good knowledge of HGVs, vans, trailers, fleet maintenance, servicing, diagnostics and repairs. Strong understanding of workshop profitability and commercial performance. Strong customer and fleet account management skills. Good understanding of UK Health & Safety and commercial vehicle compliance. The ability to remain calm and decisive when dealing with breakdowns, urgent repairs and customer issues. Experience with workshop management systems; The role requires a strong combination of workshop management, commercial vehicle knowledge, people management, customer relationships and commercial awareness. 40,000 - £55,000 salary depending on experience ~ Monday to Friday working ~22 days holiday plus Bank Holidays ~ Senior management position with the opportunity to make a genuine impact on the performance and development of the Aftersales Department.
Holidays Manager employer: Talent Guardian
Join a well-established commercial vehicle business in Wimborne, Dorset, as an Aftersales Manager and enjoy a supportive work culture that prioritises employee development and customer satisfaction. With a competitive salary of £40,000 - £55,000 and generous holiday allowances, this role offers the chance to lead a dedicated team while making a significant impact on workshop performance and customer experience. The company fosters continuous improvement and provides opportunities for professional growth, making it an excellent employer for those seeking meaningful and rewarding employment.
