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- Tasks: Handle customer calls and emails, resolve issues, and manage accounts.
- Company: Join a dynamic team at Talent Guardian in Poole, Dorset.
- Benefits: Enjoy free onsite parking, snacks, and a supportive work environment.
- Other info: Monday to Friday role with a fast-paced, target-driven atmosphere.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Talent Guardian are delighted to announce that we are recruiting for an experienced Customer Service Administrator for our client based in Poole, Dorset.
Key Responsibilities
- Handle inbound and outbound customer calls in a professional and timely manner.
- Respond to customer emails and queries, resolving issues efficiently.
- Manage customer accounts and maintain accurate records of all interactions.
- Log calls, actions, and updates within the company CRM system.
- Process and update customer orders within internal systems.
- Investigate and resolve complaints to a high standard.
- Support customers with order tracking, delivery queries, returns, and POD requests.
- Proactively identify opportunities to enhance customer experience and drive revenue.
- Ensure all tasks, communications, and updates are accurately documented.
Key Skills & Experience
- Previous experience in a customer service or call centre environment.
- Confident handling a high volume of calls and emails.
- Strong communication skills with the ability to build positive relationships.
- Good organisational skills and attention to detail.
- Comfortable using multiple systems and managing administrative tasks.
- Proactive approach with the ability to solve problems effectively.
- Ability to work in a fast-paced, target-driven environment.
Additional Details
- Monday to Friday only.
- 8:00am - 17:00pm.
- Free onsite parking.
- Free tea, coffee, snacks and refreshments.
- Temporary ongoing position.
Customer Experience Associate in England employer: Talent Guardian
Contact Detail:
Talent Guardian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Associate in England
✨Tip Number 1
Get to know the company! Research Talent Guardian and their client in Poole. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle calls and emails effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customer Experience Associate role!
We think you need these skills to ace Customer Experience Associate in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled calls and emails in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Experience Associate role. Share specific examples of how you've resolved customer issues or improved experiences.
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application reflects your strong communication skills. Keep your language clear and professional, just like you would when speaking to a customer.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Talent Guardian
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Experience Associate. Familiarise yourself with handling customer calls, managing accounts, and resolving complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples from your past experiences where you've successfully handled customer interactions. Think about times when you resolved issues or built positive relationships, as these stories will highlight your suitability for the role.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you've tackled challenges in previous customer service roles. Think of specific instances where you identified opportunities to enhance customer experience or resolved complaints effectively. This will show that you can think on your feet and are proactive in your approach.
✨Familiarise Yourself with CRM Systems
Since you'll be using a CRM system to log calls and manage customer accounts, it’s beneficial to have a basic understanding of how these systems work. If you’ve used any similar software before, mention it during the interview to showcase your adaptability and tech-savviness.