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For Companies At a Glance
- Tasks: Support customer relationships and drive growth by addressing inquiries and enhancing product knowledge.
- Company: Join a well-established company in Andover focused on customer satisfaction and growth.
- Benefits: Enjoy 20 days holiday, a pension plan, and a bonus scheme while working Monday to Friday.
- Why this job: Be part of a supportive team and make a real impact on customer experiences.
- Qualifications: 2+ years experience preferred; strong communication and multitasking skills are essential.
- Other info: Work in a fast-paced environment with a focus on teamwork and personal growth.
Talent Guardian is excited to partner with a well-established company in Andover, currently seeking a Customer Service Executive to support their continued upward growth. As a Customer Service Executive, you will play a vital role in supporting customer relationships, driving organic growth, and addressing concerns while expanding customer product portfolios. This customer-focused role prioritises prompt responses to inquiries within 24 hours, ensuring every interaction is handled with care and precision. Key Responsibilities: Process customer orders and maintain accurate system records. Communicate customer incentives and rewards effectively. Enhance customer retention by educating them about products and identifying upsell opportunities. Coordinate customer requirements to meet deadlines effectively. Utilise CRM platforms to document contracts and sales activities. Build and nurture strong relationships with existing customers. Respond promptly to customer queries and complaints, providing solutions. Collaborate with stakeholders on account changes and escalate concerns where necessary. What We’re Looking For: Ideally, 2+ years of experience in a similar role (preferred but not essential). A commercially minded, proactive problem solver. Excellent communication skills, including a professional phone manner. High attention to detail with the ability to multitask in a fast-paced environment. Strong organisational skills with a results-driven mindset. Resilient under pressure with a positive and solutions-focused attitude. A strong team player, eager to contribute to team and business growth. Working Hours and Benefits: Monday to Friday, 8:00 am – 5:00 pm (1-hour lunch break). Salary: £31,000 – £33,000 (dependent on experience). Benefits: 20 days holiday, company pension, and a "Growth by Sharing" bonus scheme. You’ll be joining a supportive team of 6 and reporting directly to the Customer Experience Manager. If you’re an enthusiastic and driven individual who enjoys a varied role and values delivering exceptional customer experiences, we’d love to hear from you! Apply today to take the next step in your career
Customer Service Executive employer: Talent Guardian
Contact Detail:
Talent Guardian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what you will be supporting will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since excellent communication is key for this role, consider role-playing scenarios with a friend to enhance your professional phone manner.
✨Tip Number 3
Highlight any experience you have with CRM platforms. If you’ve used similar systems before, be ready to discuss how you utilized them to manage customer relationships effectively.
✨Tip Number 4
Demonstrate your problem-solving skills during the interview. Prepare examples of how you've handled customer complaints or challenges in the past, showcasing your proactive approach and resilience under pressure.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your problem-solving skills, attention to detail, and ability to handle customer inquiries effectively.
Highlight Relevant Experience: In your CV, emphasize any previous roles in customer service or similar positions. Include metrics or achievements that illustrate your success in enhancing customer relationships and driving growth.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Ensure there are no spelling or grammatical errors, as this reflects your attention to detail and professionalism.
How to prepare for a job interview at Talent Guardian
✨Showcase Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you successfully resolved customer issues or enhanced their experience, as this will demonstrate your ability to handle the responsibilities of the position.
✨Demonstrate Proactive Problem Solving
Since the role requires a commercially minded, proactive problem solver, think of instances where you identified a problem and took the initiative to resolve it. This will show that you can think on your feet and contribute positively to the team.
✨Communicate Clearly and Professionally
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and professionally, especially over the phone. You might even want to conduct a mock interview with a friend to refine your delivery.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the company and the role. Ask about the team dynamics, growth opportunities, or how success is measured in the position. This not only helps you gauge if it's the right fit but also leaves a positive impression.
