At a Glance
- Tasks: Manage customer accounts, handle payments, and resolve queries in a dynamic credit control role.
- Company: Join a well-established wholesale business in Wakefield with a supportive team culture.
- Benefits: Enjoy a competitive salary, 28 days leave, healthcare cashback, and a company pension.
- Other info: Stable, permanent position with opportunities for growth in a busy environment.
- Why this job: Make a real impact by helping customers while developing your skills in finance and administration.
- Qualifications: Confident communicator with strong attention to detail and experience in credit control or customer management.
The predicted salary is between 26437 - 26437 £ per year.
Location: Wakefield, West Yorkshire
Salary: £26,437 per annum
Working Pattern: Office based
Job Type: Full-time, Permanent
The Opportunity: We are recruiting on behalf of a well-established and successful wholesale business for a Credit Control Administrator to join their team in Wakefield. This is a varied position combining credit control, customer service and administration, making it ideal for someone who is confident speaking with customers, comfortable handling payments and account queries, and has strong attention to detail. You will be responsible for managing customer accounts, chasing outstanding payments, processing account applications and supporting the wider credit control function.
Key Responsibilities
- Manage inbound calls and emails relating to customer accounts, payments and credit queries
- Take account payments and advance payments for customer orders
- Proactively contact customers regarding outstanding balances and secure payment
- Handle requests for copy invoices, statements and account information
- Review existing customer credit limits and gather information to support credit decisions
- Process new account applications and Direct Debit mandates
- Carry out credit checks using credit reference agencies and Companies House information
- Collate information to support credit decisions and approve lower-value credit limits where appropriate
- Update customer contact details and account information
- Assist with account reconciliations and resolve customer queries
- Create new customer accounts on the internal system
- Monitor held orders and make appropriate decisions regarding releasing or holding orders
- Update records relating to insolvencies and credit monitoring information
- Prepare information for overdue accounts being referred for further action
- Maintain accurate records and ensure important documentation is filed appropriately
About You
We are looking for someone who is:
- Confident communicating with customers over the telephone and via email
- Comfortable discussing outstanding payments and taking payments
- Highly organised with excellent attention to detail
- Confident using IT systems and learning new software
- Able to assess information and make sensible, commercially aware decisions
- Capable of working independently while also supporting a wider team
- Focused and able to effectively manage their workload
- Comfortable working towards daily, weekly and monthly objectives
Previous experience within credit control, accounts receivable, finance administration or customer account management would be highly advantageous.
Benefits
- £26,437 annual salary
- 28 days annual leave including Bank Holidays
- Healthcare cashback scheme
- Company pension
- Life insurance
- 24/7 employee support helpline
- Free on-site parking
- Access to promotional discounts
- Electronic payslips
This is a fantastic opportunity to join an established business offering a stable, permanent position within a busy and supportive credit control environment.
Credit Control employer: Talent Guardian
Join a well-established and growing business in Bedfordshire as a Warehouse Operative, where you will be part of a supportive and friendly team dedicated to excellence. Enjoy a competitive salary of up to £30,000, an early finish every Friday, and the chance to develop your skills in a stable, full-time permanent role. With a focus on health and safety, and opportunities for personal growth, this is an excellent employer for those seeking meaningful and rewarding work.
