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For Companies At a Glance
- Tasks: Support mortgage processing by managing queries and maintaining client relationships.
- Company: Join a leading mortgage provider in Maidstone, Kent, known for its dynamic team culture.
- Benefits: Enjoy AXA-backed health care, generous pension contributions, 25 days holiday, and fun team events.
- Why this job: Be part of a supportive environment where your organizational skills can shine and make an impact.
- Qualifications: No specific experience required; a basic understanding of financial processes is a plus.
- Other info: Opportunities for training, yearly salary reviews, and a collaborative work atmosphere.
Talent Guardian is representing a leading mortgage provider based in Maidstone, Kent, in their search for a Case Management Support Specialist. This role offers an excellent opportunity for an organized and customer-focused individual to support the efficiency and smooth operation of a dynamic mortgage processing team.
The Case Management Support Specialist plays a critical role in ensuring workload allocation, resolving issues, and supporting internal teams and external customers. This position involves collaborating with departments such as underwriting, finance, risk, and compliance, as well as with external partners like solicitors, brokers, and valuers, to ensure compliance and operational efficiency.
Benefits:
- AXA-backed Private Health Care with no excess
- Generous 4% Pension contributions
- 25 days holiday plus bank holidays
- Death in service benefit
- Social events and dress down Fridays
- Supported training and free parking
- Christmas and Summer team-building events
- Yearly salary review
Key Responsibilities:
- Act as the primary point of contact for queries related to mortgage applications.
- Build and maintain strong relationships with clients, providing timely and accurate responses to enquiries.
- Liaise with brokers, valuers, and solicitors to update them on case progress and resolve any issues.
- Collaborate with Case Managers to enhance skills and support business objectives.
- Cross-train with other support specialists to ensure seamless operations during absences or peak workloads.
- Input, update, and maintain data in the system to reflect accurate case statuses.
- Monitor mortgage applications to ensure smooth progress from offer to completion.
- Allocate cases and files to Case Managers to evenly distribute workloads and maintain efficiency.
- Handle incoming and outgoing phone calls, action emails promptly, and manage outstanding documentation and fees.
- Liaise with the finance department to ensure accurate allocation of fees and resolve fee-related queries.
Preferred Experience:
- Experience in financial services, mortgages, or case management is beneficial but not essential.
- A basic understanding of financial or mortgage processes is advantageous.
Talent Guardian invites applications from motivated, detail-oriented individuals eager to excel in a dynamic and supportive mortgage industry environment.
Case Management Support Specialist employer: Talent Guardian
Contact Detail:
Talent Guardian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Management Support Specialist
✨Tip Number 1
Familiarize yourself with the mortgage application process. Understanding the key stages and terminology will help you communicate effectively with clients and colleagues, showcasing your proactive approach.
✨Tip Number 2
Highlight your organizational skills during the interview. Since this role requires managing multiple cases and ensuring smooth operations, demonstrating your ability to prioritize tasks will set you apart.
✨Tip Number 3
Prepare examples of how you've successfully resolved issues in previous roles. This will illustrate your problem-solving abilities and show that you're ready to tackle challenges in a fast-paced environment.
✨Tip Number 4
Network with professionals in the mortgage industry. Engaging with brokers, solicitors, or other case management specialists can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Case Management Support Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Case Management Support Specialist position. Understand the key responsibilities and preferred experience to tailor your application accordingly.
Highlight Relevant Skills: In your CV and cover letter, emphasize your organizational skills, customer service experience, and any relevant knowledge of financial services or mortgage processes. Use specific examples to demonstrate how you've successfully managed similar tasks in the past.
Craft a Strong Cover Letter: Write a personalized cover letter that addresses why you are interested in this role and how your background aligns with the company's needs. Mention your ability to build relationships and support team efficiency, as these are crucial for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the Case Management Support Specialist role.
How to prepare for a job interview at Talent Guardian
✨Show Your Organizational Skills
As a Case Management Support Specialist, being organized is key. Prepare examples of how you've managed multiple tasks or projects efficiently in the past. This will demonstrate your ability to handle the workload effectively.
✨Emphasize Customer Focus
Highlight your experience in providing excellent customer service. Be ready to discuss specific instances where you resolved customer queries or built strong relationships, as this role requires a customer-focused mindset.
✨Familiarize Yourself with Mortgage Processes
While experience in financial services isn't essential, having a basic understanding of mortgage processes can set you apart. Brush up on common terms and procedures related to mortgages to show your enthusiasm for the industry.
✨Prepare for Collaboration Questions
This role involves working closely with various departments and external partners. Think of examples that showcase your teamwork skills and how you've successfully collaborated with others to achieve common goals.
