At a Glance
- Tasks: Join a busy B2B team, processing orders and building strong customer relationships.
- Company: Dynamic company in Poole focused on exceptional customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Be part of a successful business with a positive and proactive culture.
- Why this job: Make a real impact by enhancing customer experiences and driving sales.
- Qualifications: Experience in B2B customer service and strong communication skills.
We are looking for a proactive and customer-focused Customer Service Executive to join a busy B2B customer service team based in Poole. This role is ideal for someone who enjoys building strong customer relationships, processing orders efficiently and identifying opportunities to add value through excellent service.
Key Responsibilities
- Taking and processing B2B customer orders via telephone and email using the Oracle system.
- Managing customer enquiries and providing a professional, friendly and efficient service at all times.
- Building strong relationships with existing customers and acting as their main point of contact.
- Identifying opportunities to upsell and cross-sell products where appropriate, helping to maximise sales and enhance the customer experience.
- Liaising with internal departments including Sales, Warehouse and Logistics to ensure orders are processed and delivered smoothly.
- Resolving customer queries and complaints promptly and effectively.
- Monitoring customer orders and providing updates on stock availability and delivery times.
- Maintaining accurate customer records and ensuring all information is updated on internal systems.
- Supporting the wider commercial team with administrative duties and account management activities.
About You
- Previous experience within a B2B customer service or sales support environment.
- Experience processing orders and managing customer accounts.
- Confident using ERP systems, with Oracle experience advantageous.
- Strong communication and relationship-building skills.
- A proactive approach with the confidence to identify upselling opportunities naturally through customer conversations.
- Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities.
- A team player with a positive attitude and a genuine passion for delivering exceptional customer service.
This is an excellent opportunity to join a successful business where you'll play a key role in supporting customers, driving sales opportunities and delivering an outstanding customer experience.
Customer Service in Broadstone employer: Talent Guardian
Join a dynamic and supportive team in Poole, where your proactive approach to customer service will be valued and rewarded. We pride ourselves on fostering a collaborative work culture that encourages personal growth and development, offering opportunities for career advancement within our thriving B2B environment. With a focus on building strong customer relationships and enhancing the overall experience, you'll find meaningful work that makes a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Broadstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talent Guardian. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talent Guardian before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service in Broadstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talent Guardian:Your cover letter is your chance to shine! Tell us why you want to work at Talent Guardian specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talent Guardian!
How to prepare for a job interview at Talent Guardian
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
