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- Location: Wimborne, Dorset
- Salary: £40,000 - £55,000 DOE
- Hours: Monday to Friday, 8:00am - 5:00pm
Location: Wimborne, Dorset
Salary: £40,000 - £55,000 DOE
Hours: Monday to Friday, 8:00am - 5:00pm
Holiday: 22 days plus Bank Holidays.
We are recruiting for an experienced Aftersales Manager to join a well-established commercial vehicle business in the Wimborne area.
This is a key management position responsible for leading and developing the Aftersales Department, with a strong focus on workshop performance, customer experience, people management, commercial performance and continuous improvement.
The successful candidate will ideally come from a commercial vehicle, HGV, fleet, dealership or similar workshop environment and have proven experience managing technicians and workshop operations.
The Role:
As Aftersales Manager, you will oversee the day-to-day performance of the aftersales operation, working across Service, Parts and Workshop to improve efficiency, communication and customer service.
You will take ownership of departmental performance, ensuring manufacturer KPIs and standards are achieved while identifying opportunities to improve processes, productivity and profitability.
Key Responsibilities
- Lead, motivate and develop the aftersales team, including technicians and support staff.
- Manage workshop capacity, workload and technician allocation to minimise vehicle downtime.
- Monitor departmental KPIs, productivity, efficiency and commercial performance.
- Review and improve existing aftersales and workshop processes.
- Improve communication between Service, Parts, Workshop, Sales and Accounts.
- Build strong relationships with customers, including fleet operators and major accounts.
- Manage customer feedback, complaints and service issues professionally.
- Ensure customers receive clear communication regarding repairs, costs, delays and completion dates.
- Monitor labour, parts, warranty work, WIP, costs and overall departmental profitability. xgikmsk
- Maintain strong relationships with manufacturers and key suppliers.
- Ensure manufacturer standards, warranty requirements, recalls and service standards are met. ...
Aftersales Manager in Wimborne Minster employer: Talent Guardian Careers
Join a well-established food manufacturer located on the picturesque Wiltshire, Berkshire and Hampshire border, where your contributions as a Site Engineer will be truly valued. With a competitive salary package, including a generous night shift bonus, and a supportive work culture that fosters employee growth, you will have the opportunity to make a real impact within a close-knit engineering team. This role not only offers hands-on experience but also significant potential for career advancement in a thriving industry.
