Customer Support Leader in Shrewsbury

Talent Frame are pleased to be working with a leading provider of private health services on a key role that will help to drive the next phase of growth in this reputable company.

This role is fully onsite.

Responsibilities:

Lead a fast growing team of customer service and sales professionals.

Be very hands on with training teams on best practice in a contact centre type environment, helping to convert new enquiries in to bookings and ensuring excellent levels of service satisfaction for existing customers.

Take on responsibility for KPI attainment across multiple teams that have different objectives.

Ensure best practice and required industry standards are adhered to at all times, continuously monitoring and developing the level of professionalism in the teams.

Experience Required:

You must have experience in a clinical/medical/pharma type environment where you have been responsible for achievement of commercial KPIs.

Experience of recruiting and training teams in a customer contact centre, customer service or sales environment – including things like call listening to give staff feedback and monitor standards.

Able to demonstrate how you have kept industry compliance and safeguarding at the forefront of team operations.

Show an ability to scale teams/structures in a very hands on way – not just the strategy, but also the \”doing\”

Must be ok with a full time, fully onsite role.

We are looking to move quickly with shortlisting for this role.

Talent Frame are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.