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- Tasks: Lead and motivate a dynamic customer service team while managing sales and logistics.
- Company: Join a growing business with a vibrant team culture in Walsall/Birmingham.
- Benefits: Enjoy 28 days holiday, a bonus scheme, and health benefits.
- Other info: Fast-paced environment with ongoing training and development opportunities.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: 3+ years in customer service with leadership experience and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are working with a growing business looking to appoint an experienced Customer Service Team Leader to support and lead a busy customer service function. This is a hands-on role, combining customer service, sales order processing and logistics coordination with day-to-day team leadership.
The Role
- Lead, support and motivate a customer service team
- Act as the first point of escalation for customer queries and complaints
- Oversee sales order processing and ERP accuracy
- Manage the sales inbox and ensure timely responses
- Coordinate with warehouse, logistics and sales teams
- Support onboarding, training and development of team members
- Monitor performance against KPIs and drive continuous improvement
- Oversee dispatch, documentation and haulage coordination
What We’re Looking For
- 3+ years’ experience in customer service / sales admin
- Previous leadership or supervisory experience
- Strong ERP and order processing experience
- Confident handling escalations and problem-solving
- Organised, proactive and comfortable in a fast-paced environment
- Strong communication skills
- Desirable: Distribution / construction / flooring sector experience
What’s on Offer
- Monday–Friday, 9:00–17:30
- 28 days holiday (incl. Christmas shutdown)
- Bonus scheme
- Pension & health benefits
- Employee assistance programme
- Cycle to work scheme
- Ongoing training & development
- Free on-site parking
Customer Services Team Leader in Walsall employer: Talent Fox Recruitment
Contact Detail:
Talent Fox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader in Walsall
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service leadership. We all know that confidence is key, so role-play with a friend to nail those responses!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Services Team Leader in Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant customer service roles to show us you’re the right fit for the Customer Services Team Leader position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how your previous experiences have prepared you for this role. Be sure to mention specific examples of how you've led teams or handled escalations.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing instances where you’ve successfully resolved customer complaints or improved processes. We love seeing candidates who can think on their feet and drive continuous improvement!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Talent Fox Recruitment
✨Know Your Stuff
Make sure you’re familiar with the company’s customer service approach and any specific tools they use, like their ERP system. Brush up on your knowledge of sales order processing and logistics coordination, as these will be key topics during your interview.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you’ve successfully led a team or handled escalations. Be ready to discuss how you motivate your team and drive performance against KPIs, as this role is all about leadership.
✨Practice Problem-Solving Scenarios
Think of common customer service challenges and how you would handle them. The interviewer may ask you to walk through a situation where you resolved a complaint or improved a process, so having a few scenarios in mind will help you shine.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the customer service department.