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- Tasks: Support customers in purchasing Travel Insurance and enhance their experience.
- Company: Dynamic insurance company with a focus on customer satisfaction.
- Benefits: £24,900 salary plus bonuses, hybrid work options, and career progression.
- Why this job: Join a team that values customer relationships and personal development.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Permanent role with training and flexible working hours.
The predicted salary is between 24000 - 30000 £ per year.
Main Takeaway Points * Expanding client in the insurance arena supporting specialist teams * Start Date 20th October * Permanent opportunities with great potential for career progression * £24,900 basic salary plus bonus – £200 a month minimum * 3 months on site training then option for hybrid – maximum 1 day a week in the office * Working 37.5 hours a week between 8.00 and 8.30 with 1 in 4 Saturdays * Driver ideally due to location Summary of role The purpose of this role is to support customers in purchasing a Travel Insurance policy. This might be as a new customer or at point of renewal. As a Centre of Excellence Advisor, you will have the customer at the forefront of you mind while meeting their needs with policy that is right for them. Role and Responsibilities * Enhance the customer experience by establishing and building customer rapport (using personal conversations). * Make it easy for our customers to deal with and interact with us. * Identify upselling and cross-selling opportunities during customer interactions and escalate them to the appropriate teams. * Anticipate the needs of our customers, utilising your product knowledge to meet and exceed customer expectations. * Implement company call flows and best practice to maximize customer experience and commercial performance. * Achieve all operational and productivity-related targets in line with business objectives. * Have a relentless focus on improving our customers’ experience and the perception of our brands. * Develop, nurture, and maintain customer relationships throughout the customer journey. * Own your own development always striving for the best version of you. * Motivated by feedback, continuously developing self, actively seeking feedback from colleagues and your leader to improve performance. * Support company policy and the best practice in compliance and industry regulation, with emphasis on protecting sensitive customer information. Essential Skills * Good communications skills – ability to explain simply and clearly, build rapport with customers. * Curiosity and independent thought – never making assumptions and always striving to understand. * Accuracy and attention to detail. * Team working, building relationships across the organisation and externally * Self-aware and honest to proactively develop skills and behaviors. * IT proficiency, especially Word, Excel, and Outlook
Internal Sales Advisor employer: Talent Fox Recruitment
Contact Detail:
Talent Fox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your communication skills and customer rapport-building abilities.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've excelled in customer service or teamwork. This will help you demonstrate your skills and how you can contribute to enhancing the customer experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Internal Sales Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about yourself that relates to the role.
Tailor Your Application: Make sure to customise your application for the Internal Sales Advisor position. Highlight your relevant experience in customer service and sales, and how you can enhance the customer experience with us.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. Remember, we’re looking for good communication skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Talent Fox Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of travel insurance. Brush up on common policies, terms, and customer needs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role is all about building rapport with customers, practice explaining complex ideas simply. You might even want to role-play with a friend to get comfortable with conversational scenarios that could come up during the interview.
✨Demonstrate Curiosity
Be prepared to ask insightful questions about the company and the role. This shows that you’re not just looking for any job, but that you’re genuinely interested in how you can contribute to their success.
✨Highlight Teamwork and Self-Development
Share examples of how you've worked well in teams and sought feedback to improve your skills. This aligns perfectly with the company's focus on collaboration and personal growth, making you a standout candidate.
