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For Companies At a Glance
- Tasks: Lead and motivate a dynamic customer service team while managing sales and logistics.
- Company: Join a growing business with a vibrant team culture in Walsall/Birmingham.
- Benefits: Enjoy 28 days holiday, a bonus scheme, and health benefits.
- Other info: Fast-paced environment with ongoing training and free on-site parking.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: 3+ years in customer service with leadership experience and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are working with a growing business looking to appoint an experienced Customer Service Team Leader to support and lead a busy customer service function. This is a hands-on role, combining customer service, sales order processing and logistics coordination with day-to-day team leadership.
The Role
- Lead, support and motivate a customer service team
- Act as the first point of escalation for customer queries and complaints
- Oversee sales order processing and ERP accuracy
- Manage the sales inbox and ensure timely responses
- Coordinate with warehouse, logistics and sales teams
- Support onboarding, training and development of team members
- Monitor performance against KPIs and drive continuous improvement
- Oversee dispatch, documentation and haulage coordination
What We’re Looking For
- 3+ years’ experience in customer service / sales admin
- Previous leadership or supervisory experience
- Strong ERP and order processing experience
- Confident handling escalations and problem-solving
- Organised, proactive and comfortable in a fast-paced environment
- Strong communication skills
- Desirable: Distribution / construction / flooring sector experience
What’s on Offer
- Monday–Friday, 9:00–17:30
- 28 days holiday (incl. Christmas shutdown)
- Bonus scheme
- Pension & health benefits
- Employee assistance programme
- Cycle to work scheme
- Ongoing training & development
- Free on-site parking
Customer Services Team Leader in Birmingham employer: Talent Fox Recruitment
Contact Detail:
Talent Fox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what the company really values in a Customer Service Team Leader.
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how you would handle specific customer service scenarios or lead a team through challenges. Show them your problem-solving skills!
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Team Leader in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant customer service roles to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and how your previous experiences have prepared you for this role. Be genuine and let your personality shine through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully handled escalations or resolved customer complaints. We want to see your proactive approach and how you can motivate a team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Talent Fox Recruitment
✨Know Your Stuff
Make sure you’re familiar with the company’s customer service approach and any specific tools they use, like their ERP system. Brush up on your knowledge of sales order processing and logistics coordination, as these will be key topics during your interview.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you’ve successfully led a team or handled escalations. Highlight how you motivated your team and improved performance against KPIs. This will demonstrate that you’re not just a great customer service rep, but also a capable leader.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about how you would handle difficult customer queries or complaints, and be ready to discuss your thought process and the outcomes of your actions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the customer service department. This shows you’re proactive and genuinely interested in contributing to their success.