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For Companies At a Glance
- Tasks: Be the friendly face for new clients and provide top-notch service.
- Company: Join a vibrant, rapidly expanding law firm in Macclesfield.
- Benefits: Enjoy a competitive salary, bonus scheme, and 25 days holiday.
- Why this job: Make a real difference by helping clients and building relationships.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Work in a modern, paperless office with great career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Based in Macclesfield
Role Information
- Full Time role
- Competitive Salary plus Bonus Scheme
- 25 days holiday in addition to bank holidays
- Opportunities for progression
About us
The firm is at an exciting stage. We’re a vibrant, progressive, and rapidly expanding law firm, and offer a great working environment with spacious open plan offices in Macclesfield.
The Role
Working within the Client Relationship Team you will be the first point of contact for all new clients via our website adverts. You will be passionate about providing the highest levels of service to our clients, have excellent interpersonal skills gained from a customer service background. You will be working in a paperless office using up to date technology supporting solicitors who are based both in the office and remotely. The role is varied and tasks will include (but not be limited to):
- Answering telephone calls and emails from prospective clients, capturing marketing information accurately
- Inputting client information on the case management system, ensuring a strong attention to detail and that all data is accurate
- Reviewing and collating client documentation
- Engaging with customers in a friendly and professional manner
- Managing your time and maximising your availability to ensure all client queries are answered in a timely manner
- Complying with the firm’s policies and procedures and undertake all instructions efficiently
- Championing the firm, alongside our values and ethics
About you
- IT skills with a good understanding of Microsoft Office
- Excellent communication skills, both written and verbal
- Great attention to detail and an ability to present relevant information in a clear concise manner
- Enthusiastic to learn
- Self-motivated and able to work as part of a team
- Ability to focus and follow processes correctly and consistently
- Ability to relate to people and build strong working relationships with clients with a passion for customer service
- Strong organisation and prioritisation skills
- A professional manner and attitude
Client Relationship Team Member in Macclesfield employer: Talent Flow Partners
Contact Detail:
Talent Flow Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Team Member in Macclesfield
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for being part of their vibrant team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to nail down your pitch and responses.
✨Tip Number 3
Be ready to showcase your attention to detail. During interviews, share examples of how you've managed client information accurately in the past. This will highlight your ability to handle the case management system like a pro!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and are familiar with our digital processes.
We think you need these skills to ace Client Relationship Team Member in Macclesfield
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch service. Share examples from your past experiences that highlight how you’ve gone above and beyond for clients.
Be Detail-Oriented: We love attention to detail! Make sure your application is free from typos and errors. Double-check your information and ensure everything is presented clearly and concisely.
Highlight Your IT Skills: Since we work in a paperless office, it’s important to showcase your IT skills. Mention any experience you have with Microsoft Office or other relevant technologies to show you’re ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Talent Flow Partners
✨Know the Company Inside Out
Before your interview, take some time to research the law firm thoroughly. Understand their values, recent achievements, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about client relationships, be prepared to share specific examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations and maintained professionalism, as this will resonate well with the interviewers.
✨Demonstrate Your Tech Savviness
As the role involves working in a paperless office and using up-to-date technology, make sure to mention any relevant IT skills you possess. Familiarise yourself with common case management systems or software that might be used in the firm, and express your enthusiasm for learning new tools.
✨Practice Your Communication Skills
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering potential questions.
