At a Glance
- Tasks: Welcome customers and manage their service journey with a focus on outstanding experiences.
- Company: Join a trusted, independent Škoda retailer with over 40 years of experience.
- Benefits: Earn up to £31,300 OTE in your first year plus uncapped potential and excellent benefits.
- Other info: Enjoy 30 days holiday, a company pension scheme, and a dynamic team environment.
- Why this job: Kickstart your career in the automotive industry with structured training and clear progression.
- Qualifications: Full UK driving licence and strong communication skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
West End Garage is an independent, privately owned motor retailer representing Škoda across Stirling, Edinburgh and Dunfermline. With over 40 years representing Škoda, we are a trusted name in the Scottish motor trade, combining a strong heritage with a modern, forward-thinking approach. Our success is built on high standards, teamwork and continuous improvement, with a focus on delivering outstanding customer experiences and developing great people.
Due to continued success, we are now looking to recruit a Trainee Service Advisor to join our Aftersales team at our Edinburgh (Sighthill) dealership.
What’s In It For You- Up to £31,300 OTE (Year 1) – subject to experience and performance in the role
- Uncapped earning potential beyond year one (typically £35,000+)
- Structured pay plan with clear progression
- Manufacturer training and accreditation (Škoda pathway)
- Company pension scheme
- Staff car scheme & employee savings programmes
- 30 days holiday (including bank holidays)
- Full in-house training, mentoring and coaching
- Enrolment in the Škoda Service Advisor Accreditation Programme
- Clear development plan with expected accreditation within 12 months
- Exposure to modern systems, processes and evolving vehicle technology
Monday to Friday: 07:45 – 18:00 (with one half day per week)
1 in 4 Saturday mornings (paid at overtime rate) once competent in the role
Essential
- Hold a full UK driving licence
- Be confident, well‑presented and professional
- Have strong communication and people skills
- Show resilience, energy and a desire to succeed
- Have excellent attention to detail
- Be motivated to achieve targets and deliver outstanding service
- Enjoy working in a fast‑paced, team environment
Desirable
- Previous customer service, retail or hospitality experience
- Interest in the automotive industry
- Experience working to targets or KPIs
- Welcoming customers and managing their service journey from arrival to collection
- Understanding customer requirements and accurately booking vehicles for work
- Checking vehicle history, recalls, service plans and warranty details
- Liaising with Workshop, Parts and Sales teams to ensure timely completion of work
- Keeping customers updated throughout the day and gaining authority for additional work
- Arranging courtesy cars and onward travel
- Explaining completed work and invoices clearly at handover
- Processing payments and ensuring a smooth, professional customer experience
- Presenting and assisting customers to purchase service plans (targeted commission earnings)
- Obtaining & updating GDPR data for communications and marketing purposes
Your data will be handled in line with GDPR.
Trainee Service Advisor - Å koda employer: Talent Finder
West End Garage is an exceptional employer, offering a dynamic work environment in Edinburgh where teamwork and continuous improvement are at the forefront of our culture. As a Trainee Service Advisor, you will benefit from structured training, clear career progression, and a supportive team dedicated to delivering outstanding customer experiences. With competitive earnings potential, generous holiday allowances, and a commitment to employee development, we provide a rewarding workplace for those eager to grow in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Advisor - Å koda
✨Tip Number 1
Get to know the company! Research West End Garage and Škoda, so you can chat about their values and what makes them tick. This shows you're genuinely interested and helps you stand out in interviews.
✨Tip Number 2
Practice your people skills! As a Trainee Service Advisor, you'll be dealing with customers all day. Role-play with friends or family to get comfortable with handling different customer scenarios and questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen on joining our team at West End Garage. Don’t miss out on this opportunity!
We think you need these skills to ace Trainee Service Advisor - Å koda
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Trainee Service Advisor role. Highlight any relevant experience or skills that match the job description, especially your customer service skills and attention to detail. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when applicants get straight to the heart of their experiences and how they relate to the role. Remember, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick to do!
How to prepare for a job interview at Talent Finder
✨Know Your Škoda
Familiarise yourself with Škoda's latest models and services. Being able to discuss specific features or recent innovations will show your genuine interest in the brand and the automotive industry.
✨Showcase Your People Skills
As a Trainee Service Advisor, you'll be interacting with customers daily. Prepare examples of how you've successfully handled customer interactions in the past, whether in retail, hospitality, or any other setting.
✨Demonstrate Attention to Detail
Highlight your ability to manage multiple tasks while maintaining accuracy. You might be asked about how you ensure details are not overlooked, so think of specific instances where your attention to detail made a difference.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. This could be about the training process, team dynamics, or growth opportunities within the company. It shows you're engaged and serious about the role.
