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For Companies At a Glance
- Tasks: Deliver excellent customer service and identify upselling opportunities.
- Company: Join a supportive and energetic team in a fast-paced environment.
- Benefits: Competitive salary, commission, 28 days holiday, and full training.
- Other info: Clear opportunities for progression and a team-oriented office culture.
- Why this job: Develop your sales skills while making a positive impact on customers.
- Qualifications: Strong customer service experience and good communication skills.
The predicted salary is between 26436 - 26436 £ per year.
Position Overview
Are you a confident and customer-focused individual who enjoys delivering great service while spotting opportunities to upsell? We are looking for a motivated Customer Service Agent to join our team in a fast-paced, office-based environment. This role is ideal for someone with strong customer service experience who is eager to develop their sales skills and grow within a supportive and energetic team.
Key Responsibilities
- Deliver Excellent Customer Service: Provide friendly, professional, and efficient support to customers, ensuring a positive experience at every touchpoint.
- Sales & Upselling: Identify opportunities to promote additional products and services through effective upselling techniques.
- Handle Objections: Confidently manage customer concerns and objections, turning challenges into positive outcomes.
- Customer Engagement: Build rapport with customers, understand their needs, and offer tailored solutions.
- Team Collaboration: Work closely with colleagues to share ideas, improve processes, and maintain high service standards.
- Systems & Administration: Accurately update customer records and manage interactions using internal systems.
- Compliance: Follow GDPR and data protection guidelines at all times.
Requirements
- Essential: Proven customer service experience, strong communication and interpersonal skills, ability to handle objections confidently, good IT skills, including Microsoft Excel, Word, and Teams, ability to follow processes and identify issues.
- Desirable: Previous sales or upselling experience, experience working towards targets.
- Additional: Industry experience not essential; full training provided.
Working Hours
- Rotating shifts: 9:00 am - 5:30 pm, 9:30 am - 6:00 pm
- One Saturday per month (9:00 am - 3:00 pm)
- Half day in lieu provided
What We Offer
- Salary: £26,436.80 + commission
- 28 days holiday (no bank holidays)
- Company pension scheme
- Free onsite parking
- Full training provided
- Supportive, team-oriented office environment
- Clear opportunities for progression
If you’re passionate about customer service, confident in handling objections, and eager to develop your sales skills, we’d love to hear from you. Join our team and build a rewarding career in a supportive environment!
Customer Service/Sales Agent in Stoke-on-Trent employer: Talent Finder
Contact Detail:
Talent Finder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Sales Agent in Stoke-on-Trent
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your upselling techniques! Think of ways you can promote additional services or products during your conversations. Role-playing with a friend can help you feel more confident when it comes to handling objections.
✨Tip Number 3
Be ready to share your customer service success stories! Prepare examples of how you've turned challenging situations into positive outcomes. This will demonstrate your problem-solving skills and ability to engage with customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service/Sales Agent in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've delivered excellent service and handled objections in the past, so share specific examples that showcase your skills!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Use the same language and keywords we’ve used to describe the role, as this shows us you understand what we're looking for.
Be Confident and Positive: When writing your application, keep a confident and positive tone. We’re looking for someone who can engage with customers and turn challenges into opportunities, so let that shine through in your writing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Talent Finder
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to share examples of how you've delivered excellent service in the past, as this role is all about creating positive experiences for customers.
✨Show Off Your Sales Skills
Prepare to discuss any previous sales or upselling experiences you have. Think of specific instances where you successfully identified opportunities to promote additional products or services, and be ready to explain your approach.
✨Handle Objections Like a Pro
Since managing customer concerns is key in this role, practice how you would handle objections. Have a few strategies in mind that demonstrate your ability to turn challenges into positive outcomes.
✨Be a Team Player
This position requires collaboration with colleagues, so be prepared to talk about how you’ve worked effectively in a team before. Share ideas on how you can contribute to maintaining high service standards and improving processes.