Administrator in Stevenage

Our client is an established cleaning business providing services to residential and commercial customers. As a small, close-knit and fast-paced business, they are looking for an organised, proactive and commercially aware Administrator to support their daily operations.

Working closely with the office team, management, supervisors, and cleaning teams, you will play an important role in coordinating services, managing customer relationships, and ensuring the smooth running of the business.

The Role

This is a varied, hands-on administrative position suited to someone who enjoys taking responsibility, solving problems and managing changing priorities.

Key responsibilities include:

• Providing day-to-day administrative support and managing telephone, email and WhatsApp enquiries.
• Acting as a key point of contact for customers, managing accounts, resolving queries, and handling complaints professionally.
• Preparing and following up quotations, arranging appointments and helping secure new business.
• Coordinating job bookings, cleaning schedules, staff rotas and supervisor diaries.
• Liaising with supervisors and subcontractors to ensure jobs are completed on time and to the required standard.
• Monitoring cleaning deadlines, property access, key arrangements, and any additional job requirements.
• Managing recalls, customer feedback, and operational issues, ensuring these are resolved promptly.
• Recording and checking employee and subcontractor hours, timesheets, and job related expenses.
• Maintaining accurate spreadsheets, job sheets, and records to support payroll and client invoicing.
• Identifying discrepancies, missing information, and additional chargeable work.
• Supporting employee administration, including starter documentation, holiday records, and attendance.
• Liaising with finance and wages departments to ensure information is accurate and submitted on time.
• Providing diary management and general PA support to the director when required.
• Maintaining office facilities, company documentation, website content, and social

Requirements

• Previous experience in operations administration, service coordination, or a busy administrative role.
• Excellent organisational, communication, and time-management skills.
• Confident telephone manners and experience dealing with customer enquiries and complaints.
• Good working knowledge of Microsoft Excel, Word, and Outlook.
• Confidence using spreadsheets and handling figures, timesheets, and financial information.
• Strong attention to detail and the ability to identify and resolve discrepancies.
• Ability to coordinate schedules, manage competing priorities, and meet deadlines.
• A proactive approach, with the confidence to take ownership and use initiative.
• Commercial awareness and an understanding of customer service, costs, and business opportunities.
• Flexible, reliable, and approachable, with the ability to work independently and as part of a team.
• Must have the right to work in the UK. Sponsorship is not available.
• Experience in commercial cleaning, facilities management, or property services.
• Experience coordinating field-based teams or subcontractors.
• Knowledge of timesheets, payroll administration, or invoicing.
• Experience preparing quotations and managing customer accounts.
• Previous diary management or PA experience.
• Experience updating websites and managing social media.
• Knowledge of London geography.

What's In It For You?

• A varied and responsible role within an established small business.
• The opportunity to be involved in the day-to-day running of operations.
• Close working relationships with management and the wider team.
• A hands-on position where initiative, flexibility and contribution are valued.

What's Next?

If you're organised, proactive and enjoy a varied administrative role where no two days are the same, we'd love to hear from you!

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