At a Glance
- Tasks: Answer calls, input bookings, and ensure timely dispatch of taxis.
- Company: Well-regarded taxi and PSV company in Telford.
- Benefits: Salary from £22,000, company pension, and birthday off.
- Other info: Full training provided with potential for management progression.
- Why this job: Join a friendly team and kickstart your career in customer service.
- Qualifications: Excellent communication skills and flexibility in shift patterns.
The predicted salary is between 22000 - 22000 £ per year.
Customer Service – Desk Operator | Telford, Newport, Shropshire | Full Time / Part Time | From £22,000pa +
Our client is a successful taxi and PSV company based in Telford, Newport, Shropshire.
Due to continued success, they are looking to recruit a Desk Operator to join their team.
This is a fantastic opportunity for someone with a passion for customer service to join a well-regarded company.
Full training will be provided on the specialised taxi booking computer system
The Role
Working as part of a team of professional drivers and desk operators, you will be responsible for answering telephone enquiries in a polite, friendly and efficient manner, inputting customer bookings onto the computer system and ensuring emails and online bookings are entered correctly.
You will also ensure all bookings are dispatched on time using the computer system.
Key Responsibilities
- Answer telephone calls in a polite, friendly and efficient manner
- Input customer bookings onto the computer system
- Ensure email and online bookings are entered correctly
- Ensure all bookings are dispatched on time using the computer system
- Work as part of a team of professional drivers and desk operators
Requirements
- Excellent communication skills
- Ability to work flexible shift patterns
- Experience in a similar role
- What's In It For You
- Salary from £22,000 per annum
- Company pension
- Friendly team of professional staff
- Potential progression to a management position
- Birthday off
- Company work events
Customer Service - Desk Operator in Shrewsbury employer: Talent Finder
As a leading destination for professional tradespeople in March, Cambridgeshire, our company offers a dynamic work environment where employees are valued and encouraged to grow. With competitive salaries, opportunities for overtime, and a strong focus on teamwork, we foster a culture of support and development, ensuring that every team member can thrive in their role while enjoying the benefits of working with top-quality products and a dedicated customer base.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Desk Operator in Shrewsbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talent Finder. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talent Finder before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service - Desk Operator in Shrewsbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talent Finder:Your cover letter is your chance to shine! Tell us why you want to work at Talent Finder specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talent Finder!
How to prepare for a job interview at Talent Finder
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
