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- Tasks: Manage shop operations and support charity sales.
- Company: Join the UK's largest multi-charity retailer making a difference.
- Benefits: Earn £12.21 per hour with flexible part-time hours.
- Why this job: Be part of a mission-driven team supporting over 200 charities.
- Qualifications: No specific qualifications required; enthusiasm and teamwork are key.
- Other info: Temporary role from October to December in Ipswich.
Job Description
Shop Manager | Location – Ipswich | Temporary (October – December)| Part-Time | £12.21 per hour
Our client is the UK's largest multi-charity retailer, selling cards and gifts on behalf of over 200 UK charities, including national organisations such as Cancer Research UK, Alzheimer's Society, along with local charities such as Hospices, Air Ambulances and Wildlife Trusts. In the last 10 years alone, they have raised over £22.5 million for UK charities and £2.7 million for local community projects.
Each year, the company facilitate the opening of a national chain of pop-up shops to operate in the festive season. This role supports the network of shops to maximise income.
Are you the right person for the job?
- Experience across customer-facing environments
- Experience of working under own initiative within an established commercial framework
- Organisational skills
- Time management skills
- Able to demonstrate an understanding of the retail sector, ideally within a charity context
- Can lead a team of people with passion and enthusiasm, offering support to the team as needed
- Commercial awareness and ability to make decisions to drive revenue
- Organising in-shop events and other sales promotions
- Ability to communicate with a variety of people at different levels
- Understands excellent customer service and can act as an ambassador for Cards for Good Causes in their local community
- Responds with agility to changing consumer and partner needs to maximise all opportunities
- Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect
- Demonstrates a passion for CFGC's vision, mission and values
What will your role as a Shop Manager look like?
- Responsible for managing all aspects of the shop.
- To actively recruit, line manage and support shop volunteers to maximise sales and revenue for participating charities
- Communicating and working effectively with other shop managers to ensure day-to-day operations are met
- Meet sales targets, increasing sales and profit for the shop
- To manage the set-up processes of the shop, including the processing of deliveries and reporting of discrepancies
- To discuss the layout of a shop with the Regional Manager and ensure all merchandising equipment is assembled in line with agreed plans
- To manage stock levels, replenishing accordingly and liaising with the Regional Manager to request top-ups of stock
- Set up the EPOS system and train volunteers accordingly
- Responsible for cash handling, reconciling EPOS and all banking procedures
- Identify volunteer recruitment needs and action recruitment campaigns in discussion with the Regional Manager
- The shop manager will be required to cover shifts in the absence of volunteers
- Support the marketing team with activities to raise the profile of the shop and organisation in the local community
- Take responsibility for rotas to ensure the shop is always operational within its agreed opening hours
- To offer exceptional customer service to protect the brand and reputation of cards for good causes
- To support any other tasks that support the day-to-day running of the shop and team
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!
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Shop Manager employer: Talent Finder
Contact Detail:
Talent Finder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with the charities that the shop supports. Understanding their missions and values will not only help you connect with the role but also demonstrate your genuine interest during any interviews.
✨Tip Number 2
Highlight any previous retail or management experience you have, especially in a charity or non-profit setting. This will show that you understand the unique challenges and rewards of working in this sector.
✨Tip Number 3
Prepare to discuss your customer service skills. As a Shop Manager, you'll need to lead by example, so think of specific instances where you've provided excellent service or resolved conflicts effectively.
✨Tip Number 4
Network with current or former employees of the charity retail sector. They can provide valuable insights into the role and may even refer you, which can significantly boost your chances of landing the job.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management or similar roles. Emphasise any previous work with charities or in a customer-focused environment, as this will resonate well with the company's mission.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are passionate about working for a multi-charity retailer. Mention specific charities you admire and how your skills can contribute to their goals.
Highlight Key Skills: In your application, focus on key skills such as team leadership, customer service, and sales strategies. Provide examples of how you've successfully managed a team or improved sales in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Talent Finder
✨Know the Charities
Familiarise yourself with the charities that the shop supports. Understanding their missions and values will show your genuine interest in the role and help you connect with the interviewers.
✨Demonstrate Leadership Skills
As a Shop Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, highlighting your ability to motivate and inspire others.
✨Customer Service Focus
Be ready to discuss your approach to customer service. Share specific instances where you went above and beyond to ensure a positive experience for customers, as this is crucial in retail.
✨Flexibility and Adaptability
Since this is a temporary position, emphasise your flexibility and willingness to adapt to changing circumstances. Discuss any previous experiences where you had to adjust quickly to new challenges.