Refurb & Field Service Technician x 2 | Redhill | Full Time | £27,000–£31,000 per annum Our client provides subscription-based home water systems designed to help people enjoy healthier lives through access to pure, great-tasting water. Their technology allows customers to enjoy filtered water at the touch of a button. The Role They are seeking a flexible and multi-skilled Refurb & Field Service Technician to join their team on a permanent, PAYE basis. Based at their Redhill Refurb Centre, you'll refurbish returned water systems, carry out installations and repairs in customers' homes, and provide regional field service support as required. The team currently has four members and may grow to seven or eight. You'll move between refurbishment and field work depending on business priorities, helping maintain high repair standards, reduce repeat faults and deliver an excellent customer experience. Full training will be provided during your first two to three weeks at the refurbishment centre, including training on the water systems and mains water connections. You don't need a plumbing qualification, and a forklift licence is not required. Hours The usual working hours are Monday to Friday, 8:30am–5:00pm. Field service days may vary depending on travel and customer appointments. Earlier starts at the refurbishment centre may be possible by agreement. Key Responsibilities Diagnose faults and refurbish returned or damaged water systems in line with company specifications and training
Identify root causes of product returns and share findings to help improve repair processes
Install water systems in customers' homes, including connecting to the mains water supply and fitting through worktops
Carry out field repairs, aiming to resolve issues on the first visit and minimise repeat callouts
Set up and demonstrate water systems to customers, explaining their features, use and maintenance
Maintain high standards of workmanship, completing installations and repairs accurately and leaving properties clean and tidy
Move between refurbishment and field service duties as business needs change
Provide cover across the allocated region during busy periods, backlogs, holidays and staff absences
Maintain accurate records of work, job completion and stock usage
Monitor refurbishment centre and van stock, completing scheduled stock checks
Organise transfers of refurbished machines to the distribution centre
Communicate with planning, scheduling, stock and quality teams to resolve issues and maintain service levels
Follow standard operating procedures and attend allocated jobs as agreed
Essential Requirements Experience in a field service, refurbishment or similar technical role
Strong problem-solving skills, tenacity and the ability to investigate faults through to their root cause
Good organisation and the ability to manage priorities and adapt to changing work
Clear communication and a customer-focused approach
Ability to work independently and maintain attention to detail
Flexibility to work between the refurbishment centre and customers' homes
A full, valid driving licence with no more than three points
Applicants must be over 25 for company vehicle insurance purposes
Applicants with full right to work in the UK, no sponsorship available
Desirable Requirements Plumbing or mains water experience would be useful, but it is not essential as full training will be provided. Checks and References The successful candidate will be subject to a DBS check and will need to provide references. What's In It For You Salary of £27,000–£31,000 per annum
Permanent, PAYE employment
Company van with personal use
23 days' holiday plus bank holidays
Monthly on-target bonus
Company uniform provided
All travel expenses paid
Regular opportunities for operational overtime
Company events
Food vouchers for team bonus winners
Wellbeing app with lifestyle discounts
Complimentary water bar
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR.
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Field Service Technician in Redhill employer: Talent Finder
As a leading destination for professional tradespeople in March, Cambridgeshire, our company offers a dynamic work environment where employees are valued and encouraged to grow. With competitive salaries, opportunities for overtime, and a strong focus on teamwork, we foster a culture of support and development, ensuring that every team member can thrive in their role while enjoying the benefits of working with top-quality products and a dedicated customer base.
