At a Glance
- Tasks: Lead a vibrant coffee shop team and ensure excellent customer service.
- Company: Join a dynamic coffee shop with a strong team culture.
- Benefits: Earn £35,000, enjoy 24 days holiday, and receive a Christmas bonus.
- Other info: Flexible shifts, staff events, and full training provided.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Previous management experience in food service and strong customer service skills.
The predicted salary is between 35000 - 35000 £ per year.
Our client is seeking an experienced and enthusiastic Store Manager with warmth, confidence and excellent customer service skills. The successful candidate will be proactive, ready to hit the ground running and motivated to take on the challenge of running an established coffee shop with a strong team in place.
The Role
- Take responsibility for the day-to-day running of the coffee shop
- Lead, motivate and manage a team of 8
- Recruit, train and manage the performance of team members
- Work alongside the Assistant Manager and Head Barista
- Drive sales and profitability
- Monitor and achieve key KPIs including net sales, year-on-year growth, product availability, customer reviews and wait times
- Maintain product %
- Maintain a customer review target of 4.75 stars
- Maintain a target wait time of 3 minutes
- Deliver excellent customer service and professionally handle customer complaints and escalations
- Ensure high standards of quality, cleanliness and food safety are maintained
- Manage stock ordering and availability
- Create and manage staff rotas to meet the needs of the business
- Motivate the team and maintain high levels of staff engagement
- Ensure the store operates efficiently during busy periods
- Work flexibly across opening, closing, weekend and Bank Holiday shifts as required
Requirements
- Essential
- Previous management experience within the coffee or food service industry
- Strong customer service skills
- Positive attitude and strong communication skills
- Ability to motivate and lead a team
- Proactive approach with the ability to hit the ground running
- Ability to work in a fast-paced environment
- Ability to multitask and stay focused
- Flexible approach to working hours and rotas
- Adaptable and open to different ways of working
- Desirable
- Experience working towards sales and operational KPIs
Whats In It For You
- £35,000 per annum
- 45 contracted hours per week
- Xmas bonus
- Pension contribution after 3 months
- 24 days' holiday, with Christmas Day as a mandatory day
- Complimentary meal each day from Black Sheep Coffee
- Discounted self-storage
- Free parking
- Staff events
- Staff competitions with prizes
- Full training provided
- Additional training available based on skill set
Whats next? Its easy! Click APPLY now! We cant wait to hear from you!
Store Manager in Preston employer: Talent Finder
As a leading destination for professional tradespeople in March, Cambridgeshire, our company offers a dynamic work environment where employees are valued and encouraged to grow. With competitive salaries, opportunities for overtime, and a strong focus on teamwork, we foster a culture of support and development, ensuring that every team member can thrive in their role while enjoying the benefits of working with top-quality products and a dedicated customer base.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Preston
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Talent Finder, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Talent Finder!
We think you need these skills to ace Store Manager in Preston
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Talent Finder, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Talent Finder and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Talent Finder that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Talent Finder
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
