Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Retail & Customer Experience Advisor | Cambridge, CB24 4UQ | Full Time | Monday-Friday, 08:00-17:00 | £27,000 - £30,000 per annum including performance-related bonus
Are you passionate about delivering exceptional customer experiences and building strong relationships?
Our client is a high-class brand management and distributor of premium appliances. Operating out of a state-of-the-art facility, they provide an exciting opportunity to join an established customer service team focused on delivering best-in-class service to customers across direct-to-consumer websites and marketplace platforms.
The Role
As a Retail & Customer Experience Advisor, you will deliver exceptional customer service across multiple platforms, ensuring customer enquiries are handled professionally and efficiently.
Key Responsibilities
- Handle incoming customer enquiries via phone, email, live chat and social media in a timely and professional manner
- Deliver an outstanding customer experience
- Efficiently handle customer queries with empathy, knowledge and understanding
- Manage daily tasks across direct-to-consumer, retail and marketplace platforms, including processing orders, return requests and uploading stock inventories
- Work positively across internal departments, including sales, logistics and brand teams, to solve customer queries
- Generate and manage reports related to customer interactions, order status and service levels
- Conduct website audits to ensure up-to-date information is provided to consumers, including product information, FAQs and manuals
What We're Looking For
- Experience working in a customer-focused and fast-paced environment
- A real desire to go above and beyond for customers
- Excellent listening skills xgikmsk with the ability to build good rapport with customers and display empathy
- A confident telephone manner, self-motivated with a drive to find the right solutions for customers
- Ability to work well under pressure, showing resilience and good time management skills
- Confidence using IT programmes, including Microsoft packages
- Ability to prioritise workload whilst being organised and efficient
- Excellent communication skills, both verbal and written
- Good attention to detail and ability to solve proble Please click on the apply button to read the full job description
Retail & Customer Experience Advisor in Over employer: Talent Finder
As a leading destination for professional tradespeople in March, Cambridgeshire, our company offers a dynamic work environment where employees are valued and encouraged to grow. With competitive salaries, opportunities for overtime, and a strong focus on teamwork, we foster a culture of support and development, ensuring that every team member can thrive in their role while enjoying the benefits of working with top-quality products and a dedicated customer base.
