At a Glance
- Tasks: Install and diagnose retail IT systems while maintaining communication with customers.
- Company: Our client supports retail businesses with their IT systems in Newport, Gwent.
- Benefits: Salary of £28,000 - £30,000, company van, and optional private healthcare after six months.
- Other info: Field-based role covering Newport and surrounding areas with a fortnightly rota.
- Why this job: Join a supportive team with full training provided for your development.
- Qualifications: Essential: Full UK driving licence and strong communication skills; desirable: experience in IT support.
The predicted salary is between 30000 - 30000 £ per year.
If you enjoy hands-on technical work, value variety in your day, and want a role where full training is provided, this IT Field Service Technician position based in Newport, Gwent could be the opportunity you have been looking for. Our client supports retail businesses with their IT systems and is looking for a reliable, detail-oriented technician to join their field team.
The Role
This is a field-based position covering Newport, Gwent and the surrounding areas. You will be the on-the-ground technical presence for our client's retail customers, carrying out installations, diagnosing faults, and ensuring systems are running smoothly. A company van is provided, and full training will be given, so whilst a technical background is beneficial, it is not essential to have retail systems experience from day one. The role operates on a fortnightly rota of 75 hours (six days in week one, four days in week two), with a daily start time of no later than 08:00. Some weekend working is required to meet customer demands, and there is the possibility of additional overtime by prior arrangement.
Key Responsibilities
- Carrying out on-site installation, fault diagnosis and rectification of retail IT systems
- Completing and submitting worksheets, timesheets and expenses accurately and on time
- Maintaining clear, professional communication with customers and colleagues, both verbally and in writing
- Adhering to company health and safety standards at all times
- Managing your own workload effectively whilst working independently in the field
What You'll Need
Essential
- Full UK driving licence
- A self-motivated, determined and meticulous approach to your work
- The ability to work both as part of a team and independently on your own initiative
- Strong communication skills, written and verbal
Desirable
- Previous experience in a field service, IT support or technical installation role
- Familiarity with retail systems or point-of-sale technology
What's On Offer
- Salary of £28,000 - £30,000 per annum
- Company van provided
- Optional private healthcare scheme (after a six-month qualifying period)
- Life insurance (subject to enrolment criteria)
- Workplace pension scheme (subject to enrolment criteria)
- Four weeks' annual leave plus bank holidays (in a full holiday year, January to December)
- Full training provided
If you are looking for a field-based technical role where you can develop your skills and work with a supportive team, we would love to hear from you. Apply today to take the next step in your career.
IT Field Service Technician in Newport-On-Tay employer: Talent Finder
This company is dedicated to supporting retail businesses with their IT systems. Located in Newport, Gwent, they offer a company van and optional private healthcare after six months. The team values self-motivation and effective communication, ensuring a collaborative work environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Technician in Newport-On-Tay
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Talent Finder values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Talent Finder might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Talent Finder!
✨Direct Apply to Talent Finder
Let's not forget to apply directly through the Talent Finder website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Service Technician in Newport-On-Tay
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Talent Finder.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Talent Finder. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Talent Finder
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
