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- Tasks: Ensure safety and provide top-notch customer service in a stunning waterside location.
- Company: Join a friendly team at Burton Waters Marina, Lincoln.
- Benefits: 28 days annual leave, double pay on Bank Holidays, and a unique workplace.
- Why this job: Be the face of the estate while making a real difference in people's lives.
- Qualifications: SIA Licence, clean UK Driving Licence, and strong communication skills required.
- Other info: Enjoy a rotating shift pattern with excellent team support.
The predicted salary is between 28846 - 28846 ÂŁ per year.
Location: Burton Waters Marina, Lincoln (LN1 2WN)
Job Type: Full Time, Permanent
Salary: ÂŁ28,846.08 per annum
Our client is seeking a professional, enthusiastic, and versatile Security and Customer Services Officer to join their friendly team. Situated in a beautiful waterside setting on the outskirts of Lincoln, this role combines traditional security with high-level customer service. As the face of the estate, you will ensure the safety of residents and visitors while maintaining the professional standards of their environment.
What's In It For You
- 28 days of annual leave
- Double pay on Bank Holidays; Triple pay on Christmas Day
- A unique and scenic workplace with a supportive team culture
Requirements
- Essential
- A current, valid SIA Licence is essential
- A full, clean manual UK Driving Licence is essential
- Strong computer literacy, excellent English communication skills, and a positive "can-do" attitude
- Must be comfortable with lone working and committed to a 365-day operational rota (including weekends and bank holidays)
- Previous experience in security or a customer-facing administrative role is highly preferred
The Role
- Shift Pattern: 4-on / 4-off (Rotating days and nights)
- Hours: 12-hour shifts (05:30–17:30 / 17:30–05:30); Minimum 42 hours per week
Security & Safety
- Monitor and operate CCTV, gates, barriers, and intercom systems
- Conduct regular patrols of the estate by foot and company patrol vehicle
- Respond to and report any security or safety incidents promptly and accurately
- Perform routine checks on critical equipment, including defibrillators (AEDs) and fire alarm systems, ensuring all are in working order and correctly logged
- Assist with key-holding duties and maintain secure access control
Customer Service & Administration
- Provide a warm, professional welcome to residents, visitors, and guests
- Handle basic duties, including managing emails, answering phone calls, and processing payments
- Coordinate effectively with team members, management, and suppliers, providing clear and detailed handovers between shifts
General
- Maintain a clean and tidy workspace
- Carry out any other duties as requested by the Management Company to ensure the smooth operation of the estate
Interview Process
Shortlisted candidates will be invited to attend a face-to-face interview on site.
What's next?
It's easy! Click “APPLY” now! We can't wait to hear from you!
Your data will be handled in line with GDPR.
Security and Customer Services Officer in Lincoln employer: Talent Finder
Contact Detail:
Talent Finder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security and Customer Services Officer in Lincoln
✨Tip Number 1
Get to know the company before your interview! Research their values and culture, especially since they emphasise a friendly team environment. This will help you tailor your responses and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role combines security with high-level customer service, think of examples from your past experiences where you’ve gone above and beyond for customers. We want to see that 'can-do' attitude shine through!
✨Tip Number 3
Dress the part! First impressions matter, especially when you're the face of the estate. Wear smart attire that reflects professionalism and shows you’re ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Security and Customer Services Officer in Lincoln
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for security and customer service shine through. We want to see that you're excited about the role and ready to be the friendly face of our team!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in security or customer-facing roles. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will help us get a good sense of who you are!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Talent Finder
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security and Customer Services Officer. Familiarise yourself with the job description, especially the key tasks like monitoring CCTV and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role combines security with high-level customer service, prepare examples from your past experiences where you've excelled in both areas. Think about times when you handled difficult situations or went above and beyond for a customer. This will demonstrate your versatility and ability to maintain professionalism under pressure.
✨Highlight Your SIA Licence and Driving Skills
Make sure to bring up your current, valid SIA Licence during the interview, as it's essential for the role. Also, mention your full, clean manual UK Driving Licence, as it shows you're ready for the responsibilities that come with the job, including patrols and responding to incidents efficiently.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some thoughtful questions to ask about the team culture, shift patterns, or any training opportunities available. This not only shows your enthusiasm for the position but also helps you gauge if the company is the right fit for you.