Legal & Credit Control Assistant in Devon

Legal & Credit Control Assistant | Southampton | Full Time | £25,000–£30,000 per annum Our client is a family-run property business based in Southampton, established in 2006, with roots through its parent group dating back to 1983. They manage a diverse residential property portfolio across Southern Hampshire, ranging from studio apartments to three-bedroom houses. The Role They are looking for an organised, confident and customer-focused Legal & Credit Control Assistant to manage allocated rent-arrears cases, support debt recovery and assist with associated legal casework. Working closely with the Legal & Credit Control Lead, you will maintain accurate records, monitor repayment arrangements and ensure cases progress appropriately, helping to reduce outstanding arrears. Key Responsibilities Managing allocated tenant arrears cases and maintaining regular follow-up activity Contacting tenants regarding outstanding balances and establishing reasons for non-payment Agreeing and monitoring repayment arrangements and following up on broken agreements Prioritising cases based on outstanding balances, circumstances and recovery prospects Communicating professionally with tenants experiencing financial difficulties while maintaining consistent recovery activity Liaising with relevant external support services where appropriate Assisting with legal escalations, including preparing case histories, correspondence, account information and supporting evidence Supporting court, possession and rent-arrears proceedings, including monitoring deadlines, hearings and required actions Maintaining accurate case notes, correspondence, agreements and follow-up dates within company systems Contributing to daily arrears reports and other credit-control and debt-recovery reporting Identifying operational issues and suggesting practical improvements Requirements Essential Strong organisational skills, attention to detail and reliable follow-through Confident and professional telephone manner, including discussing money and outstanding debts Clear written English and the ability to produce accurate case notes and professional correspondence Ability to manage a caseload, competing priorities and time-sensitive tasks Good judgement when deciding whether to continue engagement or escalate a case Ability to balance empathy for individual circumstances with firm and consistent recovery activity Comfortable using case-management systems, spreadsheets and management reports Ability to work independently and collaboratively within a small team Desirable Previous experience in credit control, arrears management, debt recovery or property management Experience in residential lettings or the private rented sector Exposure to possession proceedings, court documentation or formal debt-recovery processes Familiarity with tenancy agreements, rent accounts and repayment arrangements Experience supporting customers experiencing financial difficulties or vulnerability What's In It For You Competitive salary of £25,000–£30,000 per annum, depending on experience Bonus scheme Private GP company benefits Supportive and professional working environment Ongoing training and professional development Career progression opportunities Company incentives and rewards What's next? It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR. TPBN1_UKTJ