At a Glance
- Tasks: Lead the Front of House team and ensure an amazing customer experience.
- Company: Charming pub in historic Topsham, known for quality food and service.
- Benefits: 28 days' holiday, pension scheme, meals on duty, tips, and performance bonus.
- Other info: Flexible hours, including weekends, with opportunities for growth.
- Why this job: Join a vibrant team and make every customer's visit unforgettable.
- Qualifications: Experience in hospitality, strong leadership, and excellent customer service skills.
The predicted salary is between 32000 - 32000 £ per year.
Are you an experienced hospitality professional who enjoys leading a team and making sure every customer receives a great experience? Our client is located in the charming historic town of Topsham, situated on the River Exe, just four miles from Exeter. Combining traditional pub hospitality and charm with one of the most sought-after dining locations in Devon, they offer a welcoming environment focused on quality food and service.
The Role
You will be responsible for supervising the Front of House operation, ensuring the smooth running of the floor while supporting the management team with day-to-day operational duties.
Key Responsibilities
- Greeting and seating customers and ensuring a welcoming experience
- Delegating responsibilities and running the floor in the Assistant Manager's absence
- Supporting and supervising the Front of House team to maintain high standards of service
- Cashing up at the end of the day, locking up and placing orders with suppliers
- Supporting management with customer complaints and liaising with the kitchen to resolve any issues
- Ensuring allergen awareness and Health & Safety procedures are followed
- Maintaining a clean, organised and well-presented Front of House area
- Managing your time effectively and remaining calm under pressure
- Working flexibly, including weekends and bank holidays
Requirements
- Essential
- Previous experience working in a Front of House or hospitality environment
- Ability to lead a team and work on your own initiative
- Excellent customer service and communication skills
- Strong time management and organisational skills
- Ability to work under pressure in a busy customer-facing environment
- Understanding of Health & Safety and allergen awareness procedures
- Flexibility to work a variety of hours, including weekends and bank holidays
- Live within a commutable distance
- Desirable
- Previous experience working in a busy hospitality establishment
- Previous experience managing or supervising a hospitality team
What's In It For You
- 28 days' holiday
- All year-round work
- Pension scheme
- Meals on duty
- Tips
- Performance bonus
What's next?
It's easy! Click “APPLY” now! We can't wait to hear from you! Your data will be handled in line with GDPR.
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