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- Tasks: Manage client communications and support daily operations in a remote setting.
- Company: Modern accountancy practice focused on efficiency and client care.
- Benefits: Competitive pay, flexible hours, paid holidays, and a company pension scheme.
- Other info: Fully remote role with opportunities for professional growth.
- Why this job: Join a supportive team and make a real impact in client services.
- Qualifications: 5+ years in customer-facing roles, strong IT skills, and excellent communication.
The predicted salary is between 14 - 18 £ per hour.
Location: Remote (UK only)
Working Hours: Part-time, minimum 15 hours per week (3 hours per day, Monday to Friday, 09:15 – 12:15 / 13:15 flexible but must be Monday–Friday)
Salary: £14 – £18 per hour (dependent on experience and age)
Our client is a modern and forward‑thinking accountancy practice that provides professional services to a growing client base. With a strong emphasis on efficiency, responsiveness, and client care, they are now looking to recruit a Client Services Coordinator to join their fully remote team. This is a key client-facing coordination role, ensuring smooth communication between clients and internal teams, while maintaining high service standards across all interactions. The role is fully remote by design and will remain so.
The Role
You will play a vital role in managing client communications and supporting the day-to-day operations of the practice, ensuring all client interactions are handled efficiently and professionally.
Key Responsibilities
- Email triage for the practice and reporting on response rate KPIs
- First response call-backs for calls arising from the answering service
- Maintenance calls for retainer client relationships
- Preparing quotes for new work and processing client orders
- Managing information requests issued to clients
- Issuing documents for online signature
- Carrying out initial AML (Anti-Money Laundering) ID checks
- Supporting general administrative and client-facing duties as required
- Ensuring timely and accurate communication with clients
- Maintaining accurate records on internal systems/CRM
Requirements
Essential
- Demonstrable 5+ years’ experience in a customer-facing or CRM-based role
- Highly IT literate and confident using online systems
- Strong communication and organisational skills
- Ability to work independently in a fully remote role
- Must be a UK citizen and UK resident
- Must have high-speed broadband and access to a home computer
Desirable
- Recognised bookkeeping qualification (AATQB or ICB)
- Experience working within a public practice accountancy firm
- Familiarity with AML checks, client onboarding, or professional services environments
What’s in It For You
- Company pension scheme
- Paid holidays (4 weeks per year plus bank holidays, pro-rata)
- Fully remote working (no office requirement)
- Stable part-time permanent role
- Flexible morning hours (Monday to Friday)
- Competitive hourly rate of £14 – £18 depending on experience
- Supportive and professional working environment
- Opportunity to work within a modern accountancy practice
- Clear and structured client-facing responsibilities
Client Services Coordinator employer: Talent Finder
Contact Detail:
Talent Finder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Client Services Coordinator role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for virtual interviews by practising common questions. We recommend setting up mock interviews with friends or using online resources. The more comfortable you are, the better you'll shine when it counts!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience in customer service and CRM roles. This can really set you apart from the crowd during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Services Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Coordinator role. Highlight your relevant experience in customer-facing roles and any specific skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role is all about client interactions, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and don’t forget to mention any experience you have with managing client relationships.
Be Honest About Your Experience: We value transparency, so be upfront about your experience and skills. If you have 5+ years in a customer-facing role, let us know! Also, if you have any bookkeeping qualifications or experience with AML checks, make sure to include that too.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly. We’re excited to hear from you!
How to prepare for a job interview at Talent Finder
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Services Coordinator. Familiarise yourself with tasks like email triage, client communication, and maintaining records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role is client-facing, it's crucial to highlight your strong communication abilities. Prepare examples from your past experiences where you effectively managed client interactions or resolved issues. This will give the interviewer confidence in your ability to maintain high service standards.
✨Demonstrate IT Literacy
Being highly IT literate is essential for this position. Brush up on any relevant software or CRM systems you’ve used before. If you have experience with online document signing or client management tools, be ready to discuss how you've utilised them to improve efficiency.
✨Prepare Questions About the Company
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and their approach to client care. This shows that you’re not just interested in the job, but also in how you can fit into their modern and forward-thinking environment.