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Store Manager | Northlight Brierfield | Full Time | £35,000 per annum
Our client is seeking an experienced and enthusiastic Store Manager with warmth, confidence and excellent customer service skills. The successful candidate will be proactive, ready to hit the ground running and motivated to take on the challenge of running an established coffee shop with a strong team in place.
The Role
As Store Manager, you will take responsibility for the day-to-day running of the coffee shop, leading and developing a team of 8 while driving sales, profitability and customer service.
You will work alongside the Assistant Manager and Head Barista as part of the management team, with responsibility for recruitment, training and performance management.
The role is 45 contracted hours per week, with varied shifts Monday to Sunday. The store opening hours are:
- Monday to Friday: 7:00 am6:00 pm
- Saturday: 7.30 am6:00 pm
- Sunday: 8:00 am5:00 pm
Early starts, closing shifts and weekend work are shared fairly amongst the management team. Bank Holiday working is required, with flexibility around the rota provided the needs of the business are met.
Key Responsibilities
- Take responsibility for the day-to-day running of the coffee shop
- Lead, motivate and manage a team of 8
- Recruit, train and manage the performance of team members
- Work alongside the Assistant Manager and Head Barista
- Drive sales and profitability
- Monitor xgikmsk and achieve key KPIs including net sales, year-on-year growth, product availability, customer reviews and wait times
- Maintain product availability at 98.5%
- Maintain a customer review target of 4.75 stars
- Maintain a target wait time of 3 minutes
- Deliver excellent customer service and professionally handle customer complaints and escalations
- Ensure high standards of quality, cleanliness Please click on the apply button to read the full job description
Store Manager in Barrowford employer: Talent Finder
As a leading destination for professional tradespeople in March, Cambridgeshire, our company offers a dynamic work environment where employees are valued and encouraged to grow. With competitive salaries, opportunities for overtime, and a strong focus on teamwork, we foster a culture of support and development, ensuring that every team member can thrive in their role while enjoying the benefits of working with top-quality products and a dedicated customer base.
