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For Companies At a Glance
- Tasks: Support customers with aftersales queries and manage service bookings in a dynamic team.
- Company: Reputable vehicle dealership known for exceptional customer service and employee growth.
- Benefits: Competitive salary, OTE bonus, overtime pay, and excellent management support.
- Why this job: Join a passionate team and make a real impact in the motor industry.
- Qualifications: Experience in customer service or vehicle dealership roles is preferred.
- Other info: Enjoy a supportive environment with opportunities for professional development.
The predicted salary is between 23000 - 32000 £ per year.
Our client is a well-established, multi-franchised vehicle dealership known for delivering exceptional customer service. Specialising in new and used car sales across a variety of franchises, as well as offering genuine parts, accessories, vehicle servicing, and repairs, the company has built a strong reputation for professionalism, integrity, and long-lasting customer relationships. The team is passionate about cars, motorhomes, and caravans and is committed to supporting employees to grow and succeed.
They are looking for an experienced Aftersales Advisor already working in a vehicle dealership, or someone with strong customer service skills and a keen interest in the motor industry, ready to take the next step in their career.
What’s in it for you?
- Competitive salary with OTE bonus (approx. £4k p.a*), plus overtime at time ½ basic rate
- Average 44-hour working week with excellent management support and development opportunities
- Be part of a company that values long-term relationships with customers and employees based on trust and integrity
Are you the right person for the job?
The ideal candidate will be:
- Experienced in a similar role or with transferable skills from Vehicle Technicians, Parts or Service Advisors, or Customer Service Advisors
- Well-organised, with good numeracy, IT, and literacy skills
- Confident, outgoing, enthusiastic, and positive, with excellent people skills
- Able to meet and greet customers, handle aftersales queries, and manage service and repair bookings
- A team player who can contribute to maximising productivity and efficiency while maintaining high customer care standards
Desirable attributes include:
- Previous franchise dealership experience
- Understanding of vehicle aftersales repairs and maintenance
- Knowledge of manufacturer training, vehicle specifications, and the motor industry standards
What will your role look like?
As an Aftersales Advisor, you will:
- Work closely with a team of experienced professionals to control the flow of work through the workshop and showrooms
- Maximise utilisation, productivity, and efficiency KPIs within the Aftersales department
- Provide outstanding customer service while working to targets and budget guidelines
- Call and build relationships with customers and colleagues alike
- Benefit from a supportive, multi-franchise environment that encourages continuous improvement and professional development
What’s next?
It’s easy! Click “APPLY” now! We can’t wait to hear from you! No agencies please. Your data will be handled in line with GDPR.
Locations
Aftersales Advisor in Abergele, Wales employer: Talent Finder
Contact Detail:
Talent Finder Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor in Abergele, Wales
✨Tip Number 1
Get to know the company inside out! Research their values, services, and customer feedback. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to aftersales. Think about how your past experiences align with what they’re looking for, especially in customer service and teamwork.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Aftersales Advisor in Abergele, Wales
Some tips for your application 🫡
Show Your Passion for Cars: When you're writing your application, let your love for cars and the motor industry shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about being an Aftersales Advisor.
Highlight Relevant Experience: Make sure to mention any previous roles you've had in vehicle dealerships or customer service. We’re keen on seeing how your skills can transfer to this position, so don’t hold back on showcasing your experience!
Be Personable and Engaging: Your written application should reflect your personality. Use a friendly tone and show us that you’re confident and enthusiastic. Remember, we value excellent people skills, so let that come across in your writing!
Apply Through Our Website: It’s super easy to apply! Just click 'APPLY' on our website and follow the steps. We can’t wait to hear from you, so don’t miss out on this opportunity to join our fantastic team!
How to prepare for a job interview at Talent Finder
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry and vehicle aftersales. Familiarise yourself with common aftersales queries and repairs, as well as the specific services offered by the dealership. This will show that you're genuinely interested and ready to contribute.
✨Show Off Your People Skills
As an Aftersales Advisor, you'll be dealing with customers daily. Practice how you would greet customers and handle their queries. Think about examples from your past experiences where you've provided excellent customer service, and be ready to share those stories during the interview.
✨Be Organised and Efficient
Demonstrate your organisational skills by preparing a list of questions to ask during the interview. This shows that you're proactive and serious about the role. Also, think about how you can manage multiple tasks effectively, as this is key in a busy dealership environment.
✨Team Player Mindset
Highlight your ability to work well within a team. Prepare examples of how you've collaborated with colleagues in previous roles to achieve targets or improve processes. This will resonate well with the company's focus on teamwork and productivity.
