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- Tasks: Engage with customers, manage service operations, and maximize workshop efficiency.
- Company: Join West End Garage, a supportive and progressive retailer group in Edinburgh.
- Benefits: Enjoy a competitive salary, company pension, and access to a car scheme.
- Why this job: Be part of a dynamic team focused on customer satisfaction and career growth.
- Qualifications: 2+ years as a Service Advisor, strong IT and communication skills, UK driving license required.
- Other info: Work Monday to Friday with occasional Saturday mornings, earning over ÂŁ40,000 based on performance.
The predicted salary is between 32000 - 48000 ÂŁ per year.
Service Advisor – Ĺ koda | Sighthill, Edinburgh | Working hours are 40.0 hours per week, Monday to Friday plus a rotational Saturday morning paid at time and a half rate | In excess of ÂŁ40,000 per annum on target earnings dependant on performance in the role
West End Garage is a privately owned retailer group where you can expect to receive excellent support in your role. Career progression is evidenced throughout the group and if you are looking to work for a forward thinking and progressive company then this is a good place to be.
The ideal candidate for this role will have at least 2 years’ experience within a dealership as a Service Advisor and be able to cope with the demands of working in a fast paced and exciting environment.
You will report to the Aftersales Manager with key responsibilities to ensure the efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability in line with agreed budgets and company business plans, whilst ensuring the highest possible levels of quality and customer care.
Are you the right person for the job?
- Able to adapt to in house system
- Experience in a similar role within an automotive environment
- Experience of working within a customer service environment
- Strong administration skills
- Excellent IT skills including Microsoft Office and ability to pick up new systems quickly
- Excellent communication skills
- Ability to work to deadlines and timeframes
- Flexible and adaptable approach
- Full UK Driving Licence
- Eligible to work in the UK
What will your role look like?
- Dealing face to face with customers
- Ensuring that customers are given exceptional levels of service
- Using specialised software be required to price jobs and upsell
- Dealing with phone calls quickly and efficiently
- Plan the workshop day
- Ensuring that you maximise workshop efficiencies and profit
- Invoicing and taking payment from customers
- Keeping the reception area tidy
What can you expect in return?
- Company pension
- Access to car scheme
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Service Advisor - Skoda employer: Talent Finder Jobs
Contact Detail:
Talent Finder Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Skoda
✨Tip Number 1
Familiarize yourself with Ĺ koda's brand values and customer service standards. This will help you align your approach during the interview and demonstrate that you understand what the company stands for.
✨Tip Number 2
Prepare to discuss specific examples from your previous experience as a Service Advisor. Highlight situations where you exceeded customer expectations or improved workshop efficiency, as these are key aspects of the role.
✨Tip Number 3
Showcase your IT skills by being ready to discuss any specialized software you've used in the past. Mentioning your adaptability to new systems can also set you apart from other candidates.
✨Tip Number 4
Demonstrate your strong communication skills by practicing how you would handle common customer scenarios. Being able to articulate your approach to problem-solving will be crucial in this customer-facing role.
We think you need these skills to ace Service Advisor - Skoda
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Advisor position at Ĺ koda. Understand the key responsibilities and required skills, such as customer service experience and strong administration skills.
Tailor Your CV: Customize your CV to highlight your relevant experience in a dealership as a Service Advisor. Emphasize your ability to work in a fast-paced environment and any specific achievements that demonstrate your capability in maximizing workshop profitability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your experience in the automotive industry. Mention how your skills align with the company's goals and your enthusiasm for working at West End Garage.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Talent Finder Jobs
✨Showcase Your Experience
Make sure to highlight your 2+ years of experience as a Service Advisor in a dealership. Be prepared to discuss specific examples of how you've handled customer interactions and managed service operations effectively.
✨Demonstrate Customer Service Skills
Since the role emphasizes exceptional customer service, think of scenarios where you went above and beyond for a customer. Share these stories to illustrate your commitment to customer satisfaction.
✨Familiarize Yourself with Software
The job requires using specialized software for pricing jobs and upselling. If you have experience with similar systems, mention it. If not, express your willingness and ability to learn quickly.
✨Prepare for Fast-Paced Environment
The company values efficiency and the ability to work under pressure. Prepare to discuss how you manage your time and prioritize tasks in a busy environment, ensuring that you meet deadlines without compromising quality.
