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- Tasks: Assist customers face-to-face and manage workshop operations for efficiency.
- Company: Join West End Garage, a supportive and progressive retailer group in the automotive industry.
- Benefits: Enjoy a competitive salary, company pension, and access to a car scheme.
- Why this job: Be part of a fast-paced environment with opportunities for career growth and customer impact.
- Qualifications: 2+ years as a Service Advisor, strong admin skills, and excellent communication abilities required.
- Other info: Work Monday to Friday with occasional Saturday mornings; must have a full UK driving license.
The predicted salary is between 36000 - 50400 £ per year.
Service Advisor – Cupra-SEAT & Škoda | Stirling | 42.5 hours per week, Mon to Friday from 08:00-17:00 plus rota Saturday mornings| In excess of £36,000 per year, based on performance and target earnings.
West End Garage is a privately owned retailer group where you can expect to receive excellent support in your role. Career progression is evidenced throughout the group and if you are looking to work for a forward thinking and progressive company then this is a good place to be.
The ideal candidate for this role will have at least 2 years’ experience within a dealership as a Service Advisor and be able to cope with the demands of working in a fast paced and exciting environment.
You will report to the Aftersales Manager with key responsibilities to ensure the efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability in line with agreed budgets and company business plans, whilst ensuring the highest possible levels of quality and customer care.
Are you the right person for the job?
- Eligible to work in the UK
- Full UK Driving Licence
- Able to adapt to in house system
- Experience in a similar role within an automotive environment
- Experience of working within a customer service environment
- Strong administration skills
- Excellent IT skills including Microsoft Office and ability to pick up new systems quickly
- Excellent communication skills
- Ability to work to deadlines and timeframes
- Flexible and adaptable approach
What will your role look like?
- Provide face-to-face assistance and ensure a high level of customer satisfaction
- Coordinate daily workshop operations to maximise efficiency and profitability
- Use specialist software to price services and offer upselling opportunities
- Manage customer invoicing and ensure payments are processed
- Keep the reception area organised and professional at all times
- Handle customer phone calls promptly, professionally, and efficiently
What can you expect in return?
- Company pension
- Access to car scheme
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
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Service Advisor - Cupra-SEAT & Škoda employer: Talent Finder Jobs
Contact Detail:
Talent Finder Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Cupra-SEAT & Škoda
✨Tip Number 1
Familiarize yourself with the specific brands, Cupra, SEAT, and Škoda. Understanding their unique selling points and customer demographics will help you stand out during the interview process.
✨Tip Number 2
Highlight your experience in a fast-paced dealership environment. Be ready to share specific examples of how you've successfully managed customer expectations and maximized workshop efficiency.
✨Tip Number 3
Brush up on your IT skills, especially with Microsoft Office and any automotive service software. Being able to demonstrate your proficiency with these tools can give you an edge over other candidates.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think of scenarios where you went above and beyond to ensure customer satisfaction, as this role heavily emphasizes quality customer care.
We think you need these skills to ace Service Advisor - Cupra-SEAT & Škoda
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Service Advisor, particularly in a dealership environment. Emphasize your customer service skills and any specific achievements that demonstrate your ability to meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of the role. Mention your experience with customer care and how you can contribute to maximizing workshop profitability.
Highlight Relevant Skills: In your application, clearly outline your strong administration skills, IT proficiency, and ability to adapt to new systems. These are crucial for the role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Talent Finder Jobs
✨Showcase Your Experience
Make sure to highlight your previous experience as a Service Advisor in a dealership. Discuss specific situations where you successfully managed customer expectations and maximized workshop profitability.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with customers and team members in the past. This will show that you can handle customer inquiries professionally.
✨Familiarize Yourself with the Company
Research West End Garage and their values. Understanding their approach to customer service and how they support their employees will help you align your answers with what they are looking for.
✨Prepare for Technical Questions
Be ready to discuss your knowledge of automotive systems and software. Familiarize yourself with common industry terms and be prepared to explain how you adapt to new systems quickly.
