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- Tasks: Engage with customers, manage service operations, and maximize workshop efficiency.
- Company: Join West End Garage, a supportive and progressive retailer group in the automotive industry.
- Benefits: Enjoy a competitive salary, company pension, and access to a car scheme.
- Why this job: Be part of a dynamic team focused on customer satisfaction and career growth.
- Qualifications: 2+ years as a Service Advisor, strong IT skills, and excellent communication abilities required.
- Other info: Full UK Driving Licence and eligibility to work in the UK are essential.
The predicted salary is between 36000 - 50400 ÂŁ per year.
Service Advisor – Ĺ koda | Halbeath, Dunfermline | Working hours are 42.5 hours per week, Mon to Friday from 08:00-17:00 plus rota Saturday mornings | In excess of ÂŁ36,000 per annum on target earnings dependant on performance in the role West End Garage is a privately owned retailer group where you can expect to receive excellent support in your role. Career progression is evidenced throughout the group and if you are looking to work for a forward thinking and progressive company then this is a good place to be. The ideal candidate for this role will have at least 2 years’ experience within a dealership as a Service Advisor and be able to cope with the demands of working in a fast paced and exciting environment. You will report to the Aftersales Manager with key responsibilities to ensure the efficient operation of the service department, to meet and exceed customer expectations and maximise workshop profitability in line with agreed budgets and company business plans, whilst ensuring the highest possible levels of quality and customer care. Are you the right person for the job? Able to adapt to in house system Experience in a similar role within an automotive environment Experience of working within a customer service environment Strong administration skills Excellent IT skills including Microsoft Office and ability to pick up new systems quickly Excellent communication skills Ability to work to deadlines and timeframes Flexible and adaptable approach Full UK Driving Licence Eligible to work in the UK What will your role look like? Dealing face to face with customers Ensuring that customers are given exceptional levels of service Using specialised software be required to price jobs and upsell Dealing with phone calls quickly and efficiently Plan the workshop day Ensuring that you maximise workshop efficiencies and profit Invoicing and taking payment from customers Keeping the reception area tidy What can you expect in return? Company pension Access to car scheme What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you! Your data will be handled in line with GDPR.
Service Advisor employer: Talent Finder Jobs
Contact Detail:
Talent Finder Jobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with Ĺ koda's brand values and customer service standards. Understanding what makes their service unique will help you stand out during the interview process.
✨Tip Number 2
Highlight your experience in fast-paced environments. Be ready to share specific examples of how you've successfully managed multiple tasks or dealt with challenging customer situations in previous roles.
✨Tip Number 3
Brush up on your IT skills, especially with software commonly used in automotive service departments. Being able to demonstrate your proficiency with these tools can give you an edge over other candidates.
✨Tip Number 4
Prepare to discuss your approach to customer care. Think of instances where you went above and beyond for a customer, as this aligns with the expectations of providing exceptional service at West End Garage.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor, especially within a dealership. Emphasize your customer service skills and any relevant achievements that demonstrate your ability to meet and exceed expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of the role. Mention specific experiences that align with the job description, such as handling customer inquiries or maximizing workshop efficiency.
Highlight Relevant Skills: In your application, clearly outline your strong administration skills, IT proficiency, and ability to adapt to new systems. These are crucial for the role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in a customer-facing role.
How to prepare for a job interview at Talent Finder Jobs
✨Showcase Your Experience
Make sure to highlight your previous experience as a Service Advisor in a dealership. Be prepared to discuss specific examples of how you met customer expectations and maximized workshop profitability.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Think about how you would handle difficult customer interactions and be ready to share those scenarios.
✨Familiarize Yourself with the Company
Research West End Garage and understand their values and services. Showing that you are knowledgeable about the company will demonstrate your genuine interest in the position.
✨Prepare for Technical Questions
Be ready to answer questions related to specialized software and IT skills. You might be asked how you would use these tools to price jobs or improve service efficiency, so brush up on relevant software knowledge.
