Customer Service and Operations Lead
Salisbury | £30,000 to £40,000 DOE | Full Time
Brilliant with people, highly organised and passionate about exceptional service?
Talent Group are working with one of our clients following their acquisition of a long established and highly regarded luxury business.
With new ownership and exciting plans for growth, they’re now looking for a Customer Service & Operations Lead to join their small, close knit team in this newly created role.
This is a key position at the heart of the business, combining exceptional customer service with the day to day coordination of a busy field based team.
Personality is really important. You’ll be warm, polished, positive and naturally engaging, with the confidence to build relationships with discerning customers who have invested in a luxury product and expect an equally exceptional level of service.
The role
You’ll take ownership of the customer journey whilst keeping the service operation running smoothly. This will include:
• Managing customer calls, emails and service enquiries
• Building strong relationships and providing a highly personal, proactive service
• Understanding customer needs, recommending services and identifying further opportunities
• Preparing and following up proposals
• Planning daily and weekly s...
Customer Service and Operations Lead in Salisbury employer: Talent Finance Ltd
Talent Finance Ltd. is an excellent employer that values its employees by fostering a supportive work culture and providing ample opportunities for professional growth. Located in the vibrant city of Salisbury, the company offers a competitive salary and the chance to play a pivotal role in shaping the future of a growing SME, making it an ideal place for those seeking meaningful and rewarding employment.
