At a Glance
- Tasks: Manage customer accounts and drive cash collection with proactive communication.
- Company: Established UK manufacturing business with a focus on growth and teamwork.
- Benefits: Competitive salary, 33 days holiday, and a supportive work environment.
- Other info: Join a dynamic team committed to equality and diversity.
- Why this job: Take ownership of your ledger and make a real impact on cash flow.
- Qualifications: Experience in credit control and strong communication skills required.
The predicted salary is between 32000 - 32000 £ per year.
Talent Finance are partnering with an established and growing UK manufacturing business to recruit an experienced Credit Controller on a permanent basis. This is a hands-on Credit Control position with a real focus on cash collection, reducing aged debt and taking ownership of customer accounts. We're looking for someone who isn't afraid to pick up the phone, can build strong relationships with customers and is confident having firm but professional conversations when payments become overdue.
The successful candidate will proactively manage their ledger, understand why invoices haven't been paid and drive outstanding balances through to resolution.
The Role
- You'll take ownership of a portfolio of customer accounts and be responsible for proactively managing collections and aged debt.
- Proactively chasing outstanding and overdue debt by telephone and email.
- Managing a busy portfolio of customer accounts.
- Monitoring aged debt and prioritising accounts requiring action.
- Driving cash collection and reducing overdue balances.
- Building strong relationships with customers while maintaining a professional approach to collection.
- Investigating reasons for non-payment and resolving outstanding queries.
- Working closely with internal teams to remove issues preventing payment.
- Escalating problematic or significantly overdue accounts where required.
- Agreeing and monitoring payment arrangements.
- Maintaining accurate notes and records across customer accounts.
- Supporting account reconciliations and cash allocation where required.
- Producing aged debt and collections reporting.
- Supporting month-end Credit Control processes.
- Identifying opportunities to improve collections processes and controls.
About You
We're looking for an experienced Credit Controller who genuinely enjoys collections and is comfortable taking responsibility for their own ledger. You’ll ideally have:
- Strong previous Credit Control experience.
- A proven track record of collecting overdue debt.
- Experience managing a busy customer ledger.
- Confidence picking up the phone and proactively chasing payment.
- The ability to have difficult conversations while maintaining strong customer relationships.
- Good understanding of aged debt and collections reporting.
- Strong investigation and query resolution skills.
- Excellent organisation and attention to detail.
- Confidence working with stakeholders across a business.
- A proactive and persistent approach to collections.
- Experience using a large ERP system, with Microsoft Dynamics 365 advantageous.
Experience within manufacturing, engineering, distribution or another fast-paced environment would be particularly useful, although isn’t essential. Most importantly, we’re looking for someone who will take ownership, be proactive and drive collections.
The Package
- Salary: £25,000 - £32,000 per annum.
- Contract: Permanent.
- Location: Poole, Dorset, fully onsite.
- Holiday: 33 days including bank holidays.
This is a great opportunity for an experienced Credit Controller looking for a permanent role where they can take real ownership of their ledger and make a visible impact on cash collection and aged debt.
Talent Finance is committed to promoting Equality, Diversity and Inclusion in the workplace. All applications are reviewed on merit, and we welcome candidates from all backgrounds.
Credit Controller in Poole employer: Talent Finance | B Corp™
Join a dynamic and established manufacturing business in Poole, Dorset, where your role as a Credit Controller will be pivotal in driving cash collection and managing customer accounts. With a strong focus on employee growth, this company offers a supportive work culture that values proactive contributions and fosters strong relationships with customers. Enjoy a competitive salary, 33 days of holiday, and the opportunity to make a tangible impact in a fast-paced environment.
