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- Tasks: Lead procurement strategies for BPO and outsourcing in a global FinTech environment.
- Company: Join a rapidly growing global FinTech business on the brink of going public.
- Benefits: Enjoy a competitive salary, annual shares, healthcare, pension, and a paid sabbatical every four years.
- Why this job: Be part of a dynamic team shaping the future of procurement in a thriving industry.
- Qualifications: Experience in BPO & Outsourcing, particularly in Contact Centres and financial services.
- Other info: Work in Central London with flexible office days and opportunities for professional growth.
The predicted salary is between 80000 - 120000 £ per year.
A very interesting and exciting new role working for a large, growing and global FinTech business who are soon to be publicly listed, so you'll be joining at a great time in their growth journey.
With a relatively new CPO, he is building out a group global function which will end up being a pretty decent size, with this role the next key part of the puzzle.
Focus of the role is to come in and manage their BPO and Outsourcing category, for the UK and key global regions, covering a really broad range of outsourced contracts (11 key geographies):
- Large and high value contact centre outsourcing
- KYC
- Financial Crimes
- Customer Service
- Fraud prevention/settlement
- Technology outsourcing / MSP
Role and responsibilities:
- Develop and execute long-term procurement strategies that align within business objectives.
- Proactively build and maintain robust relationships with stakeholders within the organization.
- Facilitate regular cross-departmental meetings to ensure alignment between procurement strategies and business objectives.
- Lead efforts to achieve cost reductions and optimization of spend across categories. Utilize analytical and financial skills to assess total cost of ownership and budget impact of procurement decisions.
- Evaluate and support selection of suppliers, utilizing robust criteria for quality, price, and reliability.
- Contribute to the smooth onboarding, relationship management, and offboarding of third-party suppliers.
- Identify opportunities for consolidating suppliers, renegotiating contracts, or initiating new proposals.
- Develop and implement supplier performance metrics and scorecards, and lead initiatives for supplier improvement and innovation.
- Mentor and develop procurement team members, fostering a culture of continuous improvement and professional growth.
- Ensure all procurement activities comply with internal policies, legal requirements, and industry regulations while promoting integrity and transparency across all operations.
Experience & Requirements:
- Proven experience in BPO & Outsourcing, specifically across Contact Centres, KYC, Financial Crime, Customer Services.
- Experience in leading and developing commercial strategies within the financial services or fintech industry.
- Preference will be given to candidates with experience in major outsourcing services at a global scale.
- Proven track record of delivering and exceeding commercial targets.
- Ability to advise, manage and report risks effectively, providing practical solutions to mitigate them.
- Experience with sourcing tools, market analysis and end-to-end procurement processes.
- Demonstrable ability to evaluate and summarise complex sourcing scenarios, communicating them in a clear and pragmatic way to different stakeholders and influencing with impact.
Senior Procurement Lead - BPO & Contact Centres in Slough employer: Talent Drive | B Corp™
Contact Detail:
Talent Drive | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Procurement Lead - BPO & Contact Centres in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech space, especially those who have experience in BPO and outsourcing. A friendly chat can lead to insider info about job openings or even referrals that could give you a leg up.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges in procurement. This will help you tailor your answers and show that you’re genuinely interested in how you can contribute to their growth journey.
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly. Many companies prefer candidates who take the initiative to reach out, so don’t hesitate to express your interest in the Senior Procurement Lead role.
✨Tip Number 4
Showcase your analytical skills during interviews. Be ready to discuss how you've used data to drive procurement decisions in the past. This is key for roles focused on cost reduction and supplier performance metrics.
We think you need these skills to ace Senior Procurement Lead - BPO & Contact Centres in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Procurement Lead role. Highlight your experience in BPO and Outsourcing, especially in Contact Centres, and showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your proven track record in delivering commercial targets and how you can contribute to our growth journey.
Showcase Your Analytical Skills: Since the role involves assessing total cost of ownership and budget impact, make sure to highlight your analytical skills. Provide examples of how you've used these skills in past roles to drive procurement strategies.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board for this exciting opportunity!
How to prepare for a job interview at Talent Drive | B Corp™
✨Know Your Procurement Stuff
Make sure you brush up on your knowledge of BPO and outsourcing, especially in contact centres. Be ready to discuss specific strategies you've implemented in the past and how they align with the company's goals. This shows you're not just familiar with the industry but also have hands-on experience.
✨Build Relationships Before You Walk In
Since this role involves managing relationships with stakeholders, it’s a good idea to research who you might be working with. If possible, connect with them on LinkedIn or find common ground to mention during the interview. This demonstrates your proactive approach and ability to network effectively.
✨Prepare for Scenario Questions
Expect questions that ask you to evaluate complex sourcing scenarios or how you would handle specific procurement challenges. Practise articulating your thought process clearly and pragmatically, as this will showcase your analytical skills and ability to communicate effectively with different stakeholders.
✨Showcase Your Leadership Skills
As a Senior Procurement Lead, you'll need to mentor and develop team members. Be prepared to share examples of how you've fostered a culture of continuous improvement in your previous roles. Highlight any initiatives you've led that resulted in team growth or enhanced performance.