Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead procurement strategies for BPO and outsourcing in a global FinTech environment.
- Company: Join a rapidly growing global FinTech business on the brink of going public.
- Benefits: Competitive salary, annual shares, healthcare, pension, and a paid sabbatical every four years.
- Why this job: Be part of an exciting growth journey and make a real impact in procurement.
- Qualifications: Proven experience in BPO, outsourcing, and commercial strategy within financial services.
- Other info: Dynamic role with opportunities for mentorship and professional development.
The predicted salary is between 80000 - 120000 £ per year.
A global FinTech business is seeking a Senior Procurement Lead for Outsourcing & BPO (Contact Centres). This role offers a salary of £95,000 to £100,000, annual shares, healthcare, pension, and a 6-week sabbatical every 4 years, among other benefits. The position is based in Central London with a requirement of 2 days a week in the office.
This exciting role involves managing the BPO and Outsourcing category for the UK and key global regions, covering a broad range of outsourced contracts across 11 key geographies, including:
- Large and high-value contact centre outsourcing
- KYC
- Financial Crimes
- Customer Service
- Fraud prevention/settlement
- Technology outsourcing / MSP
Role and Responsibilities:
- Develop and execute long-term procurement strategies that align with business objectives.
- Proactively build and maintain robust relationships with stakeholders within the organisation.
- Facilitate regular cross-departmental meetings to ensure alignment between procurement strategies and business objectives.
- Lead efforts to achieve cost reductions and optimisation of spend across categories.
- Utilise analytical and financial skills to assess total cost of ownership and budget impact of procurement decisions.
- Evaluate and support selection of suppliers, utilising robust criteria for quality, price, and reliability.
- Contribute to the smooth onboarding, relationship management, and offboarding of third-party suppliers.
- Identify opportunities for consolidating suppliers, renegotiating contracts, or initiating new proposals.
- Develop and implement supplier performance metrics and scorecards, and lead initiatives for supplier improvement and innovation.
- Mentor and develop procurement team members, fostering a culture of continuous improvement and professional growth.
- Ensure all procurement activities comply with internal policies, legal requirements, and industry regulations while promoting integrity and transparency across all operations.
Experience & Requirements:
- Proven experience in BPO & Outsourcing, specifically across Contact Centres, KYC, Financial Crime, Customer Services.
- Experience in leading and developing commercial strategies within the financial services or fintech industry.
- Preference will be given to candidates with experience in major outsourcing services at a global scale.
- Proven track record of delivering and exceeding commercial targets.
- Ability to advise, manage and report risks effectively, providing practical solutions to mitigate them.
- Experience with sourcing tools, market analysis, and end-to-end procurement processes.
- Demonstrable ability to evaluate and summarise complex sourcing scenarios, communicating them clearly and pragmatically to different stakeholders and influencing with impact.
Senior Procurement Lead - BPO & Contact Centres in London employer: Talent Drive | B Corp™
Contact Detail:
Talent Drive | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Procurement Lead - BPO & Contact Centres in London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Ace the Interview
Prepare for your interviews by researching the company and its culture. We recommend practising common interview questions and having a few of your own ready to show your interest. Remember, it’s a two-way street, so make sure you’re also assessing if the company is the right fit for you!
✨Showcase Your Skills
Don’t just tell them what you can do; show them! Bring examples of your past work or case studies that highlight your achievements in procurement and outsourcing. We want to see how you’ve made an impact in previous roles, especially in areas like cost reduction and supplier management.
✨Follow Up
After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates. Plus, it keeps you on their radar as they make their decision!
We think you need these skills to ace Senior Procurement Lead - BPO & Contact Centres in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Procurement Lead role. Highlight your experience in BPO and Outsourcing, especially in contact centres. We want to see how your skills align with the job description, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific achievements in procurement and how they relate to the responsibilities listed in the job description. Let us know why you’re excited about joining our team!
Showcase Your Analytical Skills: Since the role involves evaluating suppliers and assessing costs, make sure to highlight your analytical skills in your application. Share examples of how you've used data to drive procurement decisions. We love numbers, so don’t shy away from showcasing your successes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it shows you’re keen on joining us at StudySmarter!
How to prepare for a job interview at Talent Drive | B Corp™
✨Know Your Procurement Stuff
Make sure you brush up on your knowledge of BPO and outsourcing, especially in contact centres. Be ready to discuss specific strategies you've implemented in the past and how they align with the company's goals. This shows you're not just familiar with the concepts but can apply them effectively.
✨Build Relationships Before You Even Start
Since this role involves managing relationships with stakeholders, think about how you can demonstrate your relationship-building skills during the interview. Share examples of how you've successfully collaborated with different departments or suppliers in previous roles.
✨Show Off Your Analytical Skills
Prepare to discuss how you've used analytical skills to assess procurement decisions. Bring examples of how you've evaluated total cost of ownership or optimised spend. This will highlight your ability to make data-driven decisions, which is crucial for this role.
✨Be Ready to Talk About Innovation
This position requires a focus on supplier improvement and innovation. Think of instances where you've led initiatives that resulted in significant improvements or cost savings. Being able to articulate these experiences will set you apart as a candidate who can drive change.